Netezza Customer Service and Technical Support

Kapil Sharma
Technical Lead at a tech services company with 10,001+ employees
I would rate the technical support at seven out of 10. We have our own SLAs and they have their own SLAs and things go around that. If we want to a fix in two days, it might be that they are not able to provide it, until it becomes business critical. View full review »
Govind Dutt Pullat
Business Intelligence Solution Architect at a financial services firm with 5,001-10,000 employees
Before being acquired by IBM, Netezza corporation had exceptional support and used to respond very quickly (less than 30 minutes) in case of production issues. Round the clock support and monitoring were offered and support tickets were handed over very professionally between engineers working across time zones. After being acquired by IBM, support has not been as responsive, but there weren't as many issues as the box was stable. View full review »
Thomas Starr
Lead Business Intelligence Analyst at a logistics company with 1,001-5,000 employees
I have not used tech support. I'm not on the hardware team. View full review »
Ranganath Praveen
Lead Consultant at a tech services company with 10,001+ employees
I would rate the technical support at 7/10. View full review »
IntelAdm5071
Business Intelligence Administrator at a comms service provider with 1,001-5,000 employees
Technical support has been awful. I found them unwilling to help, and with direct VPN connection to systems, unwilling to actually connect and look at information, which is part of our contract. They did not actually do their job. View full review »
Reviewer232198
Database Admin. Manager at a financial services firm with 1,001-5,000 employees
The technical support has degraded overtime, especially after Netezza was bought by IBM. It appears as if some of the Netezza's SMEs left after IBM bought them. View full review »
Ariovaldo Santos
Senior Solution Architect at a tech vendor with 1,001-5,000 employees
Technical support is good. View full review »
SRMGR0987
Senior Manager - Data Quality and Governance with 1,001-5,000 employees
I would rate the tech support a five, on a scale of one to ten. It is obviously not that great. View full review »
Valai Gunapalan
QlikView Consultant at a tech services company with 11-50 employees
Netezza support is good. View full review »
DBAdm3495
Data Warehouse Architect at a consultancy
I work with IBM PDA support. They are wonderful and fix issues in good time. View full review »

Sign Up with Email