Newgen OmniFlow Customer Service and Technical Support

Chief Manager at a financial services firm with 10,001+ employees
The technical support is pretty impressive. I would rate it an eight out of ten. View full review »
Business Process Analyst at a financial services firm with 5,001-10,000 employees
For technical support, they always tried to do their best at every point in time. I've already highlighted the problems to the technical support: 1) The time difference. 2) The language barrier. Much our language is not English and the communication takes longer. It depends on the complexity of the issues. For non-complex issues, that will take just an hour. But for complex issues, it sometimes takes up to a week. View full review »
Find out what your peers are saying about Newgen, IBM, Pega and others in Business Process Management. Updated: November 2019.
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