Oracle BPM Customer Service and Technical Support

Levent Gürsel
Senior Enterprise Architect at a comms service provider with 10,001+ employees
I do not use it, but I am told that they provide good call support when needed. View full review »
Sven Bernhardt
Solution Architect at a tech services company with 201-500 employees
The level of technical support is satisfactory. It depends highly on the affected components and on the way the error can be described, and on what information can be provided. There is also a lot of documentation available. The development community is also responsive and provides a lot of information in the form of blog posts, webcasts, and presentations. View full review »
Dan Atwood
Senior Architect at a tech consulting company with 51-200 employees
Customer Service: Customer service is good overall. The escalation procedures work and when they say "7/24" support they mean it. Technical Support: Other than the issues encountered in 12c initially, the issues have been handled well by customer support. When the need to escalate has occurred, tickets were escalated and resolved. View full review »
José Carlos Paiva Rodrigues
Constultant
Technical support is an Achilles' heel for all Oracle products, and this is no exception. It takes forever (several months) to have an issue resolved. View full review »
Todor Gigilev
CEO at a tech vendor
On par with other enterprise supports. View full review »
it_user511731
Deputy project manager with 501-1,000 employees
I would rate the technical support at a four out of 10. View full review »

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