Oracle BPM Customer Service and Technical Support

Amir-Khanof
Technical manager at royal visio
Working with Oracle support is not easy. First of all, most of the time they want you to have a sample case or scenario that they can follow up on. However, in a production environment, you cannot create a sample scenario. For example, you see some errors that are the result of a heavy workload, but this is not something that you can reproduce. It is impossible. Also, these are the kinds of cases that you need support for. At the same time, if the issue is minor, such as something that you need to set in the configuration, or policies that you need to set in the environment, then the support is ok. Ultimately, in a huge production environment, the support is definitely not mature enough. View full review »
Dan Atwood
Senior Architect at AVIO Consulting
Customer Service: Customer service is good overall. The escalation procedures work and when they say "7/24" support they mean it. Technical Support: Other than the issues encountered in 12c initially, the issues have been handled well by customer support. When the need to escalate has occurred, tickets were escalated and resolved. View full review »
Alejandro-Perez
IT Integration Architect at OUTSTREAM SPRL
We haven't spoken to their technical support directly. View full review »
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