Oracle BPM Customer Service and Technical Support

Amir-Khanof
Technical Manager at a tech services company with 11-50 employees
Working with Oracle support is not easy. First of all, most of the time they want you to have a sample case or scenario that they can follow up on. However, in a production environment, you cannot create a sample scenario. For example, you see some errors that are the result of a heavy workload, but this is not something that you can reproduce. It is impossible. Also, these are the kinds of cases that you need support for. At the same time, if the issue is minor, such as something that you need to set in the configuration, or policies that you need to set in the environment, then the support is ok. Ultimately, in a huge production environment, the support is definitely not mature enough. View full review »
Levent G├╝rsel
Senior Enterprise Architect at a comms service provider with 10,001+ employees
I do not use it, but I am told that they provide good call support when needed. View full review »
Sven Bernhardt
Solution Architect at a tech services company with 201-500 employees
The level of technical support is satisfactory. It depends highly on the affected components and on the way the error can be described, and on what information can be provided. There is also a lot of documentation available. The development community is also responsive and provides a lot of information in the form of blog posts, webcasts, and presentations. View full review »
Find out what your peers are saying about Oracle, IBM, camunda and others in Business Process Management. Updated: October 2019.
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Dan Atwood
Senior Architect at a tech consulting company with 51-200 employees
Customer Service: Customer service is good overall. The escalation procedures work and when they say "7/24" support they mean it. Technical Support: Other than the issues encountered in 12c initially, the issues have been handled well by customer support. When the need to escalate has occurred, tickets were escalated and resolved. View full review »
Find out what your peers are saying about Oracle, IBM, camunda and others in Business Process Management. Updated: October 2019.
371,917 professionals have used our research since 2012.
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