Oracle Cloud Platform Customer Service and Technical Support

Etrprsspec67
Enterprise Analytic Specialist at a energy/utilities company with 501-1,000 employees
Their technical support is average. Oracle support staff are not up to the mark. They take their time. They are average in terms of support, quality, and timely in resolving issues. View full review »
Rajeev Jha
Database Manager at Wartsila India Ltd
Most of the customer support was done from the Oracle side. Then we did it from our end also. This was good and they also did well. The technical support is okay. Customer service representatives respond to your ticket whenever you have issues with the Oracle Cloud Platform. They respond on time. View full review »
Bruno Trigo
Executive Director at a tech services company with 201-500 employees
Technical support is good. We are partners with Oracle so we are always speaking with them. The only issues we face occasionally are when we are dealing with new bugs. That's not relative to Oracle. We also have those issues when working with HP, SAP or Amazon, but Oracle has been around for many years and technical support is one of the areas that they have improved in the last ten years. View full review »
Learn what your peers think about Oracle Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,468 professionals have used our research since 2012.
reviewer1261668
Lead Database Administrator at a tech services company with 501-1,000 employees
We haven't spoken with technical support yet. View full review »
Andrew Lacy
Presales Consultant at a tech services company with 201-500 employees
The technical support could be a lot better, because their reaction time is extremely slow. View full review »
SyedIbrahim
Information Technology Project Manager at a logistics company with 5,001-10,000 employees
We've been in contact with technical support. We're able to create and rank tickets and escalate them if necessary. We do have issues that pop up from time to time, and it seems to take a while to get results. I'd rate the service level we receive three out of ten. View full review »
Servicorpe67
User at Federal High Court
Technical support is helpful. I don't really need them. It's simple to learn how to use it. View full review »
reviewer1147263
Enterprise Architect at a logistics company with 10,001+ employees
Technical support for this solution is average. I contacted them last week and just received a message from them today. It has taken them one week for a resolution. View full review »
Learn what your peers think about Oracle Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,468 professionals have used our research since 2012.