Oracle Integration Cloud Service Customer Service and Technical Support

reviewer1155456
Architect at a recruiting/HR firm
I'd say technical support is a little above average, however, it's something that Oracle could work to improve. View full review »
Jeremy Lee
Founder/Owner at Catalyst Commerce Systems Sdn Bhd
Some of the technology is still quite new, so we have run into some challenges. At this point, I would rate the support a five or six out of ten. There are some things that it takes Oracle a while to understand. Also, integration is a touchy point and it takes a while to get it sorted out. We did get it all up and running but it took time to make sure that it was stable. View full review »
reviewer1140531
Director Of Analytics at a pharma/biotech company with 501-1,000 employees
They are a very good partner team so I don't think there are any areas of concern on that side. View full review »
Find out what your peers are saying about Oracle, Dell EMC, MuleSoft and others in Integration Platform as a Service (iPaaS). Updated: June 2020.
419,792 professionals have used our research since 2012.
reviewer1009149
DevOps Manager at a software R&D company with 51-200 employees
Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative. View full review »
Phil Wilkins
Enterprise Integration Architect at Capgemini
Customer Service: The solution is self-serve, so little contact is necessary. When we have spoken to Oracle (more to ask questions about future features), we have had friendly, helpful engagement. Technical Support: Technical support is good View full review »
Find out what your peers are saying about Oracle, Dell EMC, MuleSoft and others in Integration Platform as a Service (iPaaS). Updated: June 2020.
419,792 professionals have used our research since 2012.