Oracle OBIEE Customer Service and Technical Support

Michael De Sousa
Head of IT at Obegi Chemicals Group
We do you use Oracle support. We've been paying for an Oracle support subscription for four or five years, and not one ticket has ever been logged. When I came in, I've encouraged the team to ask Oracle questions. They do get back quite quickly. Their support is good. Working with our account managers, if I need to escalate anything, I can speak to them and they escalate the call. I've got that ecosystem working quite well. That does work for us. View full review »
VishalGoyal
Vice President (BI Delivery) at a tech services company with 10,001+ employees
We have used technical support. We didn't find it very useful. The responses are very slow. As the tool is very, very complex, there are a lot of scenarios that we need to go through with them. Most of the time we are not able to simulate the issues with them. Depending on the application-side logs that we provide to support, they start their investigation, but most of the time it is not that useful. View full review »
DataInt732
Data Integration and Business Intelligence Solution Architect at a comms service provider with 10,001+ employees
We used the technical support a few years ago. We were not satisfied with the support, because we could not obtain answers or solutions. The problems that we had were recognized as bugs, and they would say, "It will be fixed in the next releases," and it was fixed, but it took time. Basically, it was not a pleasant experience to work with My Oracle Support. We had at our disposal updates, new features, and new releases, which was good. We downloaded and upgraded, but regarding the problems that we had, we were not satisfied. The last problem that we had was about four or five years ago, and we haven't had problems since. View full review »
Find out what your peers are saying about Oracle, Tableau, Microsoft and others in Business Intelligence (BI) Tools. Updated: November 2019.
384,324 professionals have used our research since 2012.
Ricardo Giampaoli
EPM/BI certified Consultant, Oracle ACE and TeraCorp Consulting CEO at a consultancy with 1,001-5,000 employees
The technical support for EPM is bad. I don't remember anytime that the service support help me in something. The problem is bigger when you have a environment with more than one product like Hyperion Planning and ODI. This happens because the products have different owners within Oracle and then different supports and because this if, you open a trouble ticket of loading data to planning and you say the words ODI, you'll be pushed around the two separate support teams indefinitely, even if your company has an Oracle support director just for you. View full review »
Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at a tech services company with 10,001+ employees
Oracle's Technical support is knowledgeable and able to help with issues. We faced some challenging problems when upgrading very old versions of OBIEE to 1c but got some excellent support for the same. View full review »
Leonardo Salvino
Business Intelligence Consultant at a tech services company with 51-200 employees
Customer Service: I have never used it. Technical Support: I have never used it. View full review »
StratMan2085
Strategic Management Office Manager at a transportation company with 10,001+ employees
We use in-house resources, since my IT team has the skills to develop in Oracle OBIEE. View full review »
Mais Al-Alem
EPM Manager at a Consumer Goods with 5,001-10,000 employees
Technical support is good. I would give it a rating of seven out of 10. View full review »
Reviewer78932
RM at a financial services firm with 1,001-5,000 employees
I have not used tech support. View full review »
Chendra Vishnubhaktula
Siebel CRM OBIEE at a manufacturing company with 10,001+ employees
The technical support is not as good as before. They used to have very good support five to six years ago. The support is now hectic and takes too much time to resolve issues. We often can resolve issues on our own before they can. View full review »
Reviewer590
Principal Analyst System at AFDB
In terms of tech support, we have our own technicians. But, we did register for their help. When we register a call, it takes time for them to respond to us. View full review »
Reviewer43
Head of Analytics & Recommendation System, Video Products at a comms service provider with 10,001+ employees
We have an in-house tech support, so we do not use the tech support from the solution. View full review »
Find out what your peers are saying about Oracle, Tableau, Microsoft and others in Business Intelligence (BI) Tools. Updated: November 2019.
384,324 professionals have used our research since 2012.
Sign Up with Email