Parasoft SOAtest Customer Service and Technical Support

Leo Steenbergen
Testprofessional at a tech services company with 51-200 employees
The technical support is fairly okay. Technical tool-wise they help a lot if needed, but when it comes to complex test scenarios or weird issues, they do not always have a solution. An exchange of examples is difficult, since we use tooling for internal applications. So, it is not accessible from the outside world, which makes combined debugging impossible. View full review »
Ujjwal Gupta
Senior Technical Consultant at a tech company with 10,001+ employees
I have had an awesome experience while working with the customer service/technical support teams. They have resolved issues within a day or two. If issues are reported to the Parasoft Support Team, they will resolve them by taking it to t-con or v-con. Also, they are very supportive and well-versed with the proper information. View full review »
Test Automation Developer at a tech services company with 11-50 employees
The technical support is very good. Any time we have any issues and we raise a question, we get fast answers and we get fairly good answers, because being a licensed tool, we don't get a lot of online applications, but if you raise a request, support is pretty good. View full review »
Find out what your peers are saying about Parasoft, SmartBear, Tricentis and others in Functional Testing Tools. Updated: September 2019.
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