Red Hat AMQ Customer Service and Technical Support

Christian Bonami
Lead Technical Architect at a government with 201-500 employees
Technical support for this solution is below average. They didn't really solve the problem and it took a lot of time. For six months, we were going back and forth. Their response was not something like "Oh, you have that burning problem? We will send you some consultants who are going to solve that for you, with you." It was more like, "Yeah, you open a ticket. You get a reply." Then, the reply isn't really saying much and it's a big back and forth. A couple of months later that have something that could be a fix, that kind of stuff. Ultimately, they did not help us out a lot. That said, I think that many of the problems were really very strange to them because our infrastructure has network issues. This may have been the reason that they could not give us a straight answer. When you deploy a product somewhere in an environment, on hardware, and your hardware is not functioning properly, then you might experience the weirdest kinds of bugs that people just aren't familiar with. I can imagine that people sitting remotely were scratching their heads when they saw our problem, and couldn't get them reproduced. I don't want to be too harsh on them, but if I didn't know that I had infrastructure problems, I would rate technical support quite below average. View full review »