Rubrik Customer Service and Technical Support

Nathan Monk
Managing Consultant at a consultancy with 10,001+ employees
Rubrik‚Äôs technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are able to take care of everything behind the scenes via the Support Tunnel. They not only respond to emails almost instantaneously, they will contact us about potential issues before they happen. They have been extremely easy to understand on the phone and encourage you to write in, even with simple questions and feature requests. That has been huge, too: feature requests. We have put in numerous feature requests that were coded in amazing time, not that every feature request has come to fruition, but most have been at least put on the roadmap if they made sense globally. View full review »
Sam Kemp
Enterprise Architect at a tech services company with 11-50 employees
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech company. Their service is far beyond my expectations. View full review »
Matthew Vallandingham
Systems Administrator at a media company with 1,001-5,000 employees
We have had training sessions. We used customer support once, and they resolved the issue immediately. View full review »
Frederic Lhoest
Senior Technology Architect at a comms service provider with 1,001-5,000 employees
Customer support is very efficient. It is very similar to Nutanix, in my opinion. View full review »
Very good support who helps with each question. Very fast response time. View full review »
Raffaello Poltronieri
Cloud Solutions Architect at a comms service provider with 201-500 employees
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered on their site. View full review »
Julio Lau-Cheng
Support is very friendly, easy to work with, and showed great expertise in the product. View full review »
Edward Poll
Head of IT Infrastructure at a university with 1,001-5,000 employees
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution. View full review »
Jon Heese
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical Support: Very good, an eight out of 10. View full review »
Burak Ustun, M.S.
Senior Engineer, System & Networking with 1,001-5,000 employees
Paralegal at a legal firm with 501-1,000 employees
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are needed, they are always quick to respond and very knowledgeable. View full review »
Mischa Donker
Cloud and Virtualisation Specialist at a comms service provider with 5,001-10,000 employees
All of the Rubrik engineers know everything about their products. View full review »
Jeff Hassig
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10. View full review »
Max Melville
Account Manager at a tech services company with 11-50 employees
Excellent and speedy, too. View full review »
Domain Specialist infrastructure& platforms with 5,001-10,000 employees
The tech support is extremely helpful. View full review »

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