Ruckus Wireless WAN Customer Service and Technical Support

reviewer925296
Sr. Systems Engineer at a tech services company with 11-50 employees
I'm totally satisfied with the technical support. They're very responsive. One thing that can be improved, is that whenever I need to contact the engineer, there is no contact. I have an open case with the Ruckus team so I must be able to contact an operator or someone in online chat. At this stage, they only do a proxy for us. They just take our information and then they talk to the engineers directly. Then they come back to us whenever they are available. Sometimes we need immediate support, so we would like to have direct communication. I have noticed this and some of our customers also complain about that. View full review »
Uwe Schmidt
Managing Director at SiT Global GmbH
I haven't been in regular contact with technical support. The last time I might have contacted them was about three years ago. We had an issue when we were trying to integrate Ruckus into ClearPass on Aruba into the ClearPass radio system. That was solved, however. The issue was that at the time Ruckus didn't accept all the attributes. These days, it's my understanding that they are very good at assisting clients. We're satisfied with their level of service when we need to work with them. View full review »
AbdulrahmanAlshehri
IT Consultant at Asasbin
I am happy with the technical support. They are responsive and the turnaround time is good. View full review »
Find out what your peers are saying about Ruckus, Ubiquiti Networks, Motorola and others in Wireless WAN. Updated: May 2020.
420,062 professionals have used our research since 2012.
YazeedNawafleh
System Engineer/Network Engineer at SevenGate
The technical support is very good. View full review »
reviewer367560
Network Systems Engineer at a tech services company with 51-200 employees
Ruckus technical support was the best when compared to others, such as Cisco. When you have an issue you are chatting with an engineer. They are also able to connect remotely, and it doesn't matter if you are a technical person, or not. They take you through the process step-by-step and they get to the issue. However, lately, the quality of support has been decreasing, so this needs to be improved. The problem is that the first engineer you speak with for support has less experience. The first one that you speak to can be a little bit better. Overall, I would rate their support a seven or eight out of ten. View full review »
Abubaker Musa
Information and Communication Technologies Engineer at DIYAR Consultant
They have no problems with technical support. View full review »
MashukThakur
IT Manager at Fast Telecommunications Company
The support is good. It is not a problem to open a ticket with Ruckus for Technical Support. View full review »
reviewer1286451
Corporate Engineer at a comms service provider with 1,001-5,000 employees
I have not been in contact with technical support because it would be our technical team who deals with them if any issues arise. View full review »
reviewer692691
Project Manager at a comms service provider with 1,001-5,000 employees
The technical support for this solution is good. We have email access to the platform. View full review »
IbrahimJaber
Senior Engineer at TIC
Technical support is okay. View full review »
reviewer1008639
Technical Engineer at a comms service provider with 201-500 employees
I would rate the technical support as seven or seven and a half out of ten. View full review »
Find out what your peers are saying about Ruckus, Ubiquiti Networks, Motorola and others in Wireless WAN. Updated: May 2020.
420,062 professionals have used our research since 2012.