Sauce Labs Customer Service and Technical Support

Jeremy Ideus
Health Systems QA Automation Engineer (SDET) at a healthcare company with 10,001+ employees
Customer Service: Excellent, so far. Technical Support: Excellent, so far. View full review »
JD
Test Engineer at a media company with 501-1,000 employees
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a day. Technical Support: It is also quite good. Some good suggestions are given when questions are asked. View full review »
reviewer740730
User at a insurance company with 5,001-10,000 employees
Customer Service: Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to ensuring an outstanding experience. Technical Support: Good. View full review »
Arti Jain
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Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical Support: Not applicable. View full review »
reviewer702426
Snr Recruiter with 51-200 employees
Customer Service: Customer service is excellent. I would give it a rating of 10 out of 10. Technical Support: Technical support is excellent. I would give it a rating of 10 out of 10. View full review »
Benjamin Galatzer Levy
Lead Automation Engineer at a health, wellness and fitness company with 51-200 employees
Customer Service: Excellent! Technical Support: Exceptional! View full review »
Manoj T V
Team Lead/Manager at a media company with 501-1,000 employees
Customer Service: 10/10 Technical Support: Good. View full review »
Binoy Shah
Software Test Engineer at a media company with 501-1,000 employees
Customer Service: Three out of five. Technical Support: Three out of five. View full review »
qaengine708351
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support: Technical support is excellent. I would give them a rating of 10 out of 10. View full review »
Arun Louis
MTS at a tech services company with 10,001+ employees
I have not contacted customer service or technical support so far. View full review »
software771228
Software Engineer at a tech vendor with 1,001-5,000 employees
Excellent, responsive, and goes above and beyond. View full review »
Arun Das
Software Engineer at a consultancy with 1,001-5,000 employees
Customer Service: It is the best. Technical Support: It is good. View full review »
Adi Assg
Team Lead at a tech vendor with 1,001-5,000 employees
Customer Service: Good. Technical Support: Good. View full review »
reviewer718533
User
Customer Service: Eight out of 10. Technical Support: Eight out of 10. View full review »
Suzi Sys
Quality Engineer at a tech services company with 10,001+ employees
Customer Service: Good. Technical Support: Good. View full review »
Meena Sudi
QA Manager at a tech services company with 5,001-10,000 employees
Customer Service: Good. Technical Support: Good. View full review »
Asd Reff
Test Analyst at a tech services company with 10,001+ employees
Customer Service: Good. Technical Support: Good. View full review »
Sema Shram
Quality Assurance at a tech company with 10,001+ employees
Customer Service: Their customer service is good. Technical Support: Their technical support is great. View full review »
Sonu Shah
Team Lead at a retailer with 5,001-10,000 employees
Customer Service: Their customer service is good. Technical Support: Their technical support is good. View full review »
Archana Jain
Software Tester at a comms service provider with 10,001+ employees
Customer Service: Good. Technical Support: It's the best. View full review »
Sarish
QA Engineer at a financial services firm
Customer Service: Never used. Technical Support: Never used. View full review »
qaengine708351
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10. View full review »
Arr Huuu
Software Tester at a transportation company with 10,001+ employees
Customer Service: Their customer service is excellent. Technical Support: Their technical support is excellent. View full review »
qaengine708351
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good. View full review »
qaengine708351
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good. View full review »
reviewer770031
Software Development Engineer at a software R&D company with 201-500 employees
I would rate support as an eight out of 10. View full review »

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