SolarWinds LEM Customer Service and Technical Support

AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span of 10 years where I had to call in with an issue. As I have not really had the need to actually go that route much, it is hard to give constructive feedback in that regard. But it may say something positive about the quality of the product. View full review »
reviewer975090
Consultant at a tech company with 51-200 employees
Technical support is good, they've even helped us during the night because they're in a different time zone. View full review »
Keith Galleros
Information Security Analyst at Detecon Al Saudia Co. Ltd.
There is not much in terms of technical support because it is a web-based application. They do not support Adobe Flash because it is a third-party application. The just provide you the knowledge base, as with the other SolarWinds products. Using that, you experiment on your own. View full review »
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Sameer Gangan
‎IT Consultant at a consultancy with 5,001-10,000 employees
Technical support for this solution is good. We have had no problems with them. View full review »
Andrew Njagi
Communications and Networks Engineer at a transportation company with 1,001-5,000 employees
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow. View full review »
SatyamKumar
Senior Technical Engineer at SYSTECH
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only problem is that when the system goes down, the diagnostics might take a long time. For example, in a large environment, we had a situation where the application was down for one or two days. Normally, at most, it will take three or four hours for a large environment. In a small environment, the time that it will be unavailable due to diagnostics is about an hour and a half. View full review »
Alex Janes
Systems administrator at a healthcare company with 501-1,000 employees
It is managed by our tech support team that is in-house, so we do not need their tech support help. View full review »
Find out what your peers are saying about SolarWinds, Splunk, AT&T and others in Security Information and Event Management (SIEM). Updated: March 2020.
408,459 professionals have used our research since 2012.