Sonatype Nexus Lifecycle Customer Service and Technical Support

EdwinKwan
Security Team Lead at Tyro Payments Limited
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight. We generally send out requests in the afternoon and we normally hear back from them when we come into the office the next day. The depth of the responses vary, although it's generally pretty good. Sometimes they just don't have enough information, and that could be that from our side, that we have not provided enough information, enough context. But generally, it's been alright. View full review »
ConfigManag73548
Configuration Manager at a health, wellness and fitness company with 5,001-10,000 employees
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we needed to get hold of tech support. Most of it we deal with in-house. The last issue was probably a year ago, where we ran out of memory and that was a simple config change. View full review »
Charles Chani
DevSecOps at a financial services firm with 10,001+ employees
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a service company. You get this great support and it doesn't cost you anything. The support that they provide you is very good and it's free. View full review »
Find out what your peers are saying about Sonatype Nexus Lifecycle vs. WhiteSource and other solutions. Updated: October 2019.
382,547 professionals have used our research since 2012.
Devin Duffy
Information Security Specialist at a financial services firm with 1,001-5,000 employees
Their support is good and their supplementary support, in a weekly call where they talk about how their product is doing for us, is very helpful. If we need to open an issue, they usually respond within ten minutes and it's by email. I wouldn't say their answers are in-depth, but brevity is important. I appreciate the brevity of the responses. Things that we don't necessarily need a big response for, they won't give a big response for. But I feel like they cover all the angles. View full review »
Russell Webster
VP and Sr. Manager at a financial services firm with 1,001-5,000 employees
Tech support is really available and very helpful. View full review »
SrLeadSo5b76
Sr Lead Solution Services at a financial services firm with 201-500 employees
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to the point. View full review »
Axel Niering
Achitekt at SV Informatik GmbH
We have always had quick responses to questions we had, and they have always been very helpful. The people involved are very smart. They know what to do. View full review »
JavaDevef0ca
Java Development Manager at a government with 10,001+ employees
Technical support has been really prompt. View full review »
ManojKumar9
Systems Analyst at Thrivent Financial for Lutherans
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions just like that, with a quick response. That is the beauty of their team. I like it. I rate technical support at nine out of ten. It's awesome the way they explain things to us, the way they email and send documentation. View full review »
Find out what your peers are saying about Sonatype Nexus Lifecycle vs. WhiteSource and other solutions. Updated: October 2019.
382,547 professionals have used our research since 2012.
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