Sparx Systems Enterprise Architect Customer Service and Technical Support

Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support elsewhere, but it seems to me that my answers were coming from Australia. It was quite convenient because I would send something in the afternoon, and by the time I woke up the next day, they had already been working on it. Overall, I was very happy with the technical support. View full review »
ArchiIT346
IT Architect at a financial services firm with 10,001+ employees
With our current project, we don't need technical support. In the past, I had some experience with the technical support team. It was okay. We had some programming issues that were solved. The response time was pretty good. View full review »
AllanKowalski
Enterprise Architect at a music company
Though only available by e-mail they really know their stuff and respond very quickly. View full review »
Find out what your peers are saying about Sparx Systems, IBM, SAP and others in Architecture Management. Updated: October 2019.
371,639 professionals have used our research since 2012.
Michael Sukachev
Lead Solutions Architect at a transportation company with 51-200 employees
I would rate the level of technical support as "not bad". But I did not need to use technical support too much. View full review »
John Lamb
Director Enterprise Architecture at a tech services company with 201-500 employees
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good responses. View full review »
Mbuso Khanyile
Head of Business Analysis and Enterprise Architect at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred percent. View full review »
Anatoli Solomin
INLINE Technologies at a consultancy with 51-200 employees
Find out what your peers are saying about Sparx Systems, IBM, SAP and others in Architecture Management. Updated: October 2019.
371,639 professionals have used our research since 2012.
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