Sparx Systems Enterprise Architect Customer Service and Technical Support

Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support elsewhere, but it seems to me that my answers were coming from Australia. It was quite convenient because I would send something in the afternoon, and by the time I woke up the next day, they had already been working on it. Overall, I was very happy with the technical support. View full review »
ArchiIT346
IT Architect at a financial services firm with 10,001+ employees
With our current project, we don't need technical support. In the past, I had some experience with the technical support team. It was okay. We had some programming issues that were solved. The response time was pretty good. View full review »
AllanKowalski
Enterprise Architect at a music company
Though only available by e-mail they really know their stuff and respond very quickly. View full review »
Learn what your peers think about Sparx Systems Enterprise Architect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,043 professionals have used our research since 2012.
John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good responses. View full review »
Mbuso Khanyile
Head of Business Analysis and Enterprise Architect at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred percent. View full review »
Learn what your peers think about Sparx Systems Enterprise Architect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,043 professionals have used our research since 2012.