Spiceworks Improvements to My Organization

Grey Howe
Spiceworks Consultant at a tech services company with 501-1,000 employees
I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began using the product, I was working for a company that had no helpdesk, and it was chaos. I was supposed to support 250 end users, and about 500 endpoints across four states. On my first day, a rainy one, I hadn't even removed my coat before a user was begging for help with a fax application. In less than six months, I had everyone in my division sending tickets and we were handling, on average, about 180 tickets per month. This was a drastic change from “just send an email” type of support and everyone was happier for it. View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy the customer, lead technician, and the account manager to not only close the communication gaps but to hold everyone responsible. Reporting has been a huge success for our account managers on open tickets, for our IT manager on inventory, time spent on tickets and purchases for our invoicing, and etc. Purchasing has also been very helpful keeping track of our many purchases. Both real time understanding what the status is on our purchase and to recall past purchases for price comparison or when you need to make the exact same purchase again. View full review »
Bernie McCormick
Director of Technology at a K-12 educational company or school with 501-1,000 employees
We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket. View full review »

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