SwiftStack Customer Service and Technical Support

Jim Merritt
Enterprise Architect at a retailer with 501-1,000 employees
Their support staff is second to none. They're the best support staff I've ever worked with, with any vendor of any caliber, in the past 20 years. That includes day-to-day support and help with setup issues I've had. I hold them up as the model for every other vendor, and that includes big, corporate enterprise vendors which have support that is absolutely horrible these days. And I've been doing this for 30 years. SwiftStack has just been a pleasure. View full review »
Scientif48eb
Scientific Information Officer at a consultancy with 201-500 employees
Their tech support has been great. They are responsive, answer questions, very knowledgeable, and have been willing to jump on calls with the backup software vendor to assist in troubleshooting with any type of issue that we've run into with our backup (Commvault). Their support staff has jumped on and lent their expertise to the Commvault staff, explaining or helping to troubleshoot why Commvault was having issues. View full review »
Engineerd3fd
Engineering Manager at a tech company with 10,001+ employees
The technical support is pretty good. I haven't had any issues with the support. We have had some challenges sending certain types of information because of they outsource support to other countries. 24-hour US-only support would probably be my recommendation as room for improvement. Other than that, the support that we do get has been really good. The outsourced support has been helpful. We have been limited in what we can send, but in one case, they were able to allow us to recover our data quickly. View full review »
Find out what your peers are saying about SwiftStack, Red Hat, Scality and others in File and Object Storage. Updated: November 2019.
382,399 professionals have used our research since 2012.
Ron Trompert
Group Leader Online Data Services at Surfsara
SwiftStack's technical support gets an A+. They're really, really good. Every time we ask them a question, they are very quick in responding. They provide very valid and good responses. I don't see any room for improvement there. View full review »
Headcld09876
Head of Cloud Operations at a tech vendor
Their technical support is really good. We haven't had any issues with them. Our cases are few and far between. We've opened up fewer than five cases the whole time. Mostly we've just used them for questions and general information, but not for anything specific where there's an issue. Their response time is within a day. View full review »
Chris Gatch
Chief Technology Officer at a tech services company with 11-50 employees
The technical support is good. I would rate it as a nine out of ten. View full review »
Find out what your peers are saying about SwiftStack, Red Hat, Scality and others in File and Object Storage. Updated: November 2019.
382,399 professionals have used our research since 2012.
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