Symantec Endpoint Encryption Customer Service and Technical Support

reviewer1243704
System Administraor at a tech services company with 11-50 employees
We have contacted technical support in the past with specific issues but we haven't received any answer yet. So my impression is naturally that the technical support is not great. View full review »
Informatf523
Information System Security Manager at a aerospace/defense firm with 10,001+ employees
I've never had to use technical support. View full review »
Hassan-Moussafir
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm with 10,001+ employees
We haven't had to contact technical support. The solution is very good for us and it responds to our needs. View full review »
Find out what your peers are saying about Symantec, Microsoft, Sophos and others in Endpoint Encryption. Updated: March 2020.
405,901 professionals have used our research since 2012.
SeniorSe3ffd
Senior Security Analyst at a tech vendor with 11-50 employees
The technical support is very good and responsive. View full review »
MayurJadhav
Senior Security Consultant at a tech services company with 51-200 employees
The technical support is good. When you submit a tag, the support you receive is very good. View full review »
Thamaraiselvan Sheanmugam
AGM - Information Security Practice at Net Access India Limited
My team is in regular contact with technical support, although I have had no direct involvement with them. I do not find them to be very good. View full review »
Imtiaz Hussain
Malware Hunter and Incident Responder at Computer Network Systems
We haven't had any issues with the solution yet, so we've never had to contact technical support. View full review »
Secsub98876
Security Subdirector at a government with 11-50 employees
It's a bit difficult to get good support. Their response times are really bad. I don't like it. View full review »
ITOperat03e9
IT Operations Manager at a tech services company with 10,001+ employees
The technical support is good. View full review »
Find out what your peers are saying about Symantec, Microsoft, Sophos and others in Endpoint Encryption. Updated: March 2020.
405,901 professionals have used our research since 2012.