TeamViewer Customer Service and Technical Support

JeffreyUrdan
CFO/COO at swyMed Incorporated
We have used technical support very sparingly, but when we've used it they've been great. They are very responsive, very knowledgeable, and they typically resolve our issue with one or two calls. View full review »
John DeMillion
Director of IT at Chester County Intermediate Unit
Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted tickets or called in, it's always been somebody who knows what they're talking about, friendly and knowledgeable. They can't make up for some of the flaws in the product, but they do the best they can with the product that they have, trying workarounds and even testing things in their lab while we're on the phone with them. It's a pretty impressive support group. View full review »
Rich Mayo
Owner at Sensible Solutions Inc.
The few times I've had to use technical support, it's been fine. View full review »
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.
Link Porterfield
Founding Member at epic.network
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical support has always positive. The improvements since the Native release of the Linux version have been great. They have been good about addressing the most critical issues first. There was one that left many of us that work on Linux and support Windows machines, particularly in enterprise environments, having to press Control-Alt-Delete to log into a system. When the Linux client first came out, there was no way to send Control-Alt-Delete. How do you miss something that important? They were actually very quick in getting that fixed and rolling out a version that supported that. They have been doing some support for ARM, which is sort of cool. That is the chip that runs the Raspberry Pi. While I don't know if it is all ARM devices, specifically Raspberry Pi support for Linux is something that you can get from TeamViewer, which is beneficial. With Raspberry Pi out there with TeamViewer on it, you are not having to kick somebody at the customer site off of their computer in order to get access to a desktop, then fire up a browser to look at somethings locally. Therefore, it is nice to see support for it out there. View full review »
Dan Wilkening
Network Administrator at Parksite
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I receive a reply back pretty quickly, then a follow up. They will let me know, "Hey, somebody is either going to call you, or you will get an email follow up." It depends on what the question is, but I get something back very quickly. If I needed to get another license, I could send an email right now and have a license in probably 15 minutes. View full review »
Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company with 51-200 employees
We never need tech support. We needed it once three years ago. We sent an email and had an answer almost immediately. View full review »
StephenDay
IT Director at a healthcare company with 51-200 employees
Their support has always been good. Over the years, there have been things where I had a question come up or deployments. Their support has been spot on. With TeamViewer, we don't get the lag time with responses from their support. They have support in our time zone. Their sales office is in Florida now. For two years, the support has had pretty good turnaround times. They're very friendly, supportive, and responsive. They do a great job. View full review »
reviewer1244553
GIS Developer at a transportation company with 11-50 employees
I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They showed me how to do things correctly. They were really good, easy to work with. View full review »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums. View full review »
ChuckBeasley
Maintenance Supervisor at Atlanta Metropolitan State College
We called the support only one time. That was just to make sure we were doing something right, and we were. On a scale of one to 10, with 10 being the highest, the technical support was easily a 10. This is based on their responsiveness and helpfulness. We were on hold with them for just a couple of minutes, then the technician that we talked to was very helpful. We didn't have to go back and forth, checking on him a bunch. He was able to answer all our questions. He called my boss back the next day to make sure there were not other issues and everything was working. View full review »
reviewer1253304
Windows Server Administrator
I have not used their technical support. View full review »
reviewer1037973
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
I haven't used technical support. View full review »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service. View full review »
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.