TeamViewer Customer Service and Technical Support

John DeMillion
Director of IT at Chester County Intermediate Unit
Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted tickets or called in, it's always been somebody who knows what they're talking about, friendly and knowledgeable. They can't make up for some of the flaws in the product, but they do the best they can with the product that they have, trying workarounds and even testing things in their lab while we're on the phone with them. It's a pretty impressive support group. View full review »
Link Porterfield
Founding Member at epic.network
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical support has always positive. The improvements since the Native release of the Linux version have been great. They have been good about addressing the most critical issues first. There was one that left many of us that work on Linux and support Windows machines, particularly in enterprise environments, having to press Control-Alt-Delete to log into a system. When the Linux client first came out, there was no way to send Control-Alt-Delete. How do you miss something that important? They were actually very quick in getting that fixed and rolling out a version that supported that. They have been doing some support for ARM, which is sort of cool. That is the chip that runs the Raspberry Pi. While I don't know if it is all ARM devices, specifically Raspberry Pi support for Linux is something that you can get from TeamViewer, which is beneficial. With Raspberry Pi out there with TeamViewer on it, you are not having to kick somebody at the customer site off of their computer in order to get access to a desktop, then fire up a browser to look at somethings locally. Therefore, it is nice to see support for it out there. View full review »
Dan Wilkening
Network Administrator at Parksite
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I receive a reply back pretty quickly, then a follow up. They will let me know, "Hey, somebody is either going to call you, or you will get an email follow up." It depends on what the question is, but I get something back very quickly. If I needed to get another license, I could send an email right now and have a license in probably 15 minutes. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
377,828 professionals have used our research since 2012.
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
Got support documentation and never needed to call customer service. View full review »
RossCrutchfield
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
377,828 professionals have used our research since 2012.
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