Veeam Backup for Office 365 Customer Service and Technical Support

reviewer1053252
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Veeam is good in general, from a technical support perspective. I've really enjoyed the fact that they have a really high response rate. You can just open a support ticket and call them on the phone so you know that they got it. You refer to the ticket number and you just have a remote engineer also engage in technical support. They are very supportive in general, I love the support there. I enjoy it because it helps me a lot when I am with a client and an issue presents itself that I'm not able to resolve. I open a support ticket, call the toll free number, and have an engineer engage with me within five minutes, which is amazing for my establishment. They will start working on the problem and resolve it. View full review »
Computescience67
Computer Scientist at a tech services company
I have not had any reason to contact technical support. As far as I know and from what I hear they're really good at supporting their products. View full review »
Nitin Gunnoo
Senior Support Engineer at Rogers Capital Technology Services
We haven't had to contact technical support. We have managed to correct all of the errors we've encountered so far. There haven't been any issues with the software; it was mainly with other things like Microsoft 365 and the sites. We've had no issues with the software itself. View full review »
Find out what your peers are saying about Veeam Software, Dell EMC, Acronis and others in Cloud Backup. Updated: February 2020.
397,983 professionals have used our research since 2012.
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with. View full review »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company with 501-1,000 employees
I have used the technical support a few times and they've been reasonably helpful. View full review »
GildasDa Matha Sant'Anna
System Engineer at COMTEL TECHNOLOGIES
We have not needed any technical support, but If you are implementing the solution the assistance is available if needed. View full review »
Anshudhar Srivastava
Sr.Solutions Architect -IT Infra & Cloud Technologies at a tech services company with 1,001-5,000 employees
I have not contacted the technical support. View full review »
Find out what your peers are saying about Veeam Software, Dell EMC, Acronis and others in Cloud Backup. Updated: February 2020.
397,983 professionals have used our research since 2012.