WhereScape RED Customer Service and Technical Support

GaryM
Data Architect at a non-profit with 1,001-5,000 employees
Customer Service: Very good Technical Support: Very good, although this was a POC so I can't speak for production support after the product is purchased. View full review »
Kevin Marshbank
BI Architect at a healthcare company with 5,001-10,000 employees
Customer Service: Good. Searching on the customer forums is very well done and has helped me not only solve issues I was running in to but also discover other features I wasn't aware of. Technical Support: Good. View full review »
Kenneth Edwards
Data Technology Analyst at a tech services company with 1,001-5,000 employees
In our experience they are happy to help and quick to reply with development solutions whenever needed. View full review »
Jim Mihalick
Sr. Technical Consultant/Architect with 11-50 employees
Support is absolutely excellent, efficient, and timely. View full review »
Daniel Sprague
Director Information Systems & Software Development at a healthcare company with 501-1,000 employees
As far as service, I have sought their services a handful of times, and like the old adage (do not fix it if it is not broke), I can't think of any improvements here. Their support staff are very knowledgeable, courteous, and professional. I feel their support staff go above and beyond to assure their customers are satisfied. View full review »

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