XenServer Customer Service and Technical Support

Anthony Musaluke
Chief Operating Officer at Centre for Infectious Disease Research in Zambia (CIDRZ)
The technical support is quite quick and responsive. Whenever we have a problem, they are able to log in and check on the issue for us. Technical support has been good for us. We do pay for annual tech support. They are quite good. View full review »
WilVan Lierop
System Integrator at a marketing services firm with 201-500 employees
I think the technical support could be better because we have received support directly from the Dell server instead of from Citrix directly. It is difficult to get hold of support during office hours and sometimes will take a while to get the right person for the right answer. But apart from that, the quality of the answers and the support is very good. View full review »
reviewer958836
Network Engineeer at a non-tech company with 1,001-5,000 employees
I never request any technical support for the product directly from the company so I can not speak to the product support directly. I found the community and the forum very helpful when I had questions. The people there are very helpful. It is easy to find a solution if I have any problems. View full review »
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Tchl832
Technical Specialist at a tech services company with 10,001+ employees
There is a paid option for this solution that comes with support, but with the free version that I am using, it is not supported. That is probably a weakness in most corporate environments, but we use it for QA and stuff of that nature. View full review »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
Technical support is good. I would rate them eight out of ten. Sometimes there are difficulties when you look at the reseller model because you need to go through the reseller to get help, and often they are just salespeople. For us, in Botswana, resellers are typically in South Africa and they are more interested in sales than assistance. These resellers are only interested in sales. When you are an assistant or a developer like we are, they can't really support you. They can only offer licenses to you. That is actually where the problem is. They have their sales quarters. If you don't meet their quarter they'll cut you off the next time and you have to reapply and go through their checks again, which is not a Citrix problem, but a partner weakness that should be re-considered. View full review »
Dan Withrow
Senior Manager of Engineering at Mechanics Bank
Customer Service: Provided you can get past the tier 1 support personnel quickly, it is great. Technical Support: All of the Citrix Engineers that I have worked with have been very knowledgable and helpful. View full review »
reviewer938640
IT Manager at a manufacturing company with 201-500 employees
I never had a reason to use technical support. View full review »
reviewer1078263
Consultant at a tech services company with 51-200 employees
Technical support is too slow. It takes too long. Especially in comparison with VMware. Their the support is much better. View full review »
reviewer960162
IT Manager at a legal firm with 11-50 employees
We're not satisfied with technical support. It's very slow. View full review »
reviewer1052019
System Engineer & IT Manager at a tech services company with 51-200 employees
Generally, I do not use the solution's technical support, but I haven't heard very good things from those that have. View full review »
reviewer1093884
System Administrator at a energy/utilities company with 10,001+ employees
The technical support is very good. View full review »
MahdiBahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
We have in-house IT tech support that helps us with solving tech issues. View full review »
Find out what your peers are saying about Citrix, Proxmox, VMware and others in Server Virtualization Software. Updated: March 2020.
408,459 professionals have used our research since 2012.