Zerto Customer Service and Technical Support

reviewer1254672
User at a financial services firm with 51-200 employees
Support is VERY important, and Zerto knocks it out of the park! Every time I have called Zerto support, the person I have spoken with has been well informed and knew their stuff. Even if they couldn't readily solve my issue, they quickly escalated to someone that could. They are probably the best vendor we deal with in our IT Dept. View full review »
Russell Lynch
Systems Specialist at a insurance company with 51-200 employees
Customer Service: Outstanding! Pre-sale we had someone with Zerto actually come to our office and make sure this was the right choice for us. After we went live we had a few calls (initiated by Zerto) making sure we were happy and everything was running smooth. We still get periodic emails checking on us. I have not seen that with other companies. On the Zerto team, Jennifer and Ciana helping us in our times of need. Technical Support: AWESOME! Tech Support is all initiated by email, but then Zerto will call you if needed. This avoids phone cues. The person I talked to the two times I called in were awesome, they were very knowledgeable. Even though I caused one of the issues that needed fixed by support, they did not treat me with any disrespect even though I caused the issue. The tech did explain how to correctly do the tasks. View full review »
reviewer1245939
User at a insurance company with 201-500 employees
Zerto technical support has been very responsive and has always been able to help. They are available 24x7 and always have someone to contact you right away. View full review »
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389,475 professionals have used our research since 2012.
Mark McCully
Manager, Infrastructure at a healthcare company with 1,001-5,000 employees
Zerto customer service has been great so far. No complaints! View full review »
reviewer1156839
User
The person I worked with was very friendly and had excellent knowledge of the product and understood the wider implications of the installation. View full review »
reviewer1199877
User
My first experience with technical support was not good at all. In the last few years, it has improved quite a bit. View full review »
Jay Stelmach
Adjunct Professor at a university with 5,001-10,000 employees
I have contacted their vendor support in regards to backup performance of SQL databases. They provided me with adequate instruction and background information to be able to adjust my environment to better suit Zerto's processes. It's been smooth sailing since. View full review »
Tim Lillis
Sr. System Engineer at a non-tech company with 501-1,000 employees
The technical support for this solution is great. Every time I have had an issue, I get a real person, quickly, who remotely takes over and repairs the issue. View full review »
Gary Nalley
Solutions Architect with 1,001-5,000 employees
Tech support is great. They help troubleshoot things that are not their issues. See Microsoft upgrade note above. View full review »
reviewer1246608
User at a university with 1,001-5,000 employees
Support has always been readily available if there were issues. View full review »
Brian Munn
Network Services Manager at a construction company with 1,001-5,000 employees
We have not had to use technical support too much, but we have always found the technicians helpful and knowledgeable. View full review »
Find out what your peers are saying about Zerto, Veeam Software, Amazon and others in Cloud Backup. Updated: December 2019.
389,475 professionals have used our research since 2012.