LogicMonitor Review

It simplified Windows monitoring at new sites, and is easy to set up. I'd like improved SNMP support.

Valuable Features

  • Easy setup
  • Easy for customers to understand

Improvements to My Organization

It simplified Windows monitoring at new sites.

Room for Improvement

  • Web experience slow
  • Improved SNMP support

Use of Solution

I have used it for 1.5 years.

Stability Issues

Stability of collectors is poor on Windows.

Customer Service and Technical Support

Technical support is 5/10; needs improvement; incomplete and poor documentation.

Initial Setup

Setup is easy. Pruning to the desired monitors is a tedious operation.

Implementation Team

An internal team implemented it.

Don't use Windows collectors for anything other than Windows collection.

Pricing, Setup Cost and Licensing

Paid on a monthly basis per device, this solution can be pricey at the low volume rates.

Other Solutions Considered

We regularly evaluate new solutions because we're an implementer in this space. LogicMonitor is quick and simple but basic and expensive. We have also evaluated Zenoss.

Other Advice

Don't use Windows collectors for non-Windows collection.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is certified by LogicMonitor.
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