LogicMonitor Review

Easy to scale up and down based on the customer's needs

What is our primary use case?

We are an MSP, and we use it for our customers' environments: on-premise, hybrid or cloud. LogicMonitor is our backbone regarding proactivity and reporting.

How has it helped my organization?

We are now more flexible, and it's easy to scale up and down based on the customer's needs. We have extended our service catalog with more products that contain LM solutions.

What is most valuable?

  • LM Cloud, for monitoring both Azure and AWS
  • LM Config, to back up and change tracking on network devices.

What needs improvement?

Easier to get more data out from the API. a simpler search function in the portal (may come in 115 release) More datasources for Azure regarding backup and site-recovery

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Great technical skills and a really fast and competent support.

Which solution did I use previously and why did I switch?

We used SCOM, and we switched because it's not an MSP solution and it's not that flexible and scalable.

How was the initial setup?

Really straightforward.

What about the implementation team?

We implemented it ourselves with our great technical team at LogicMonitor.

What was our ROI?


What's my experience with pricing, setup cost, and licensing?

The setup is fast and easy, so much monitoring in place from the beginning to choose from. Cost is based on packages 50, 100, 250, and it's priced per monitored unit. Really flexible.

Which other solutions did I evaluate?

SolarWinds, Zabbix, Nagios, Pulseway, Microsoft OMS.

What other advice do I have?

Try it, and you will love it, integrations via JSON/XML and the pre built-in solutions for integrations are great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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