Alert Logic Customer Service and Technical Support

Chauncey Taylor
Network Security Engineer at MODEC, Inc.
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have been pretty good. It is all Linux, and Linux is a great system. View full review »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot of companies. However, in such a scaling market, like cloud and AWS in general, this is hard to work with. We want to able to off-hand responsibilities to a third-party. View full review »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support. View full review »
Find out what your peers are saying about Alert Logic, Splunk, Darktrace and others in Intrusion Detection and Prevention Software. Updated: November 2019.
383,162 professionals have used our research since 2012.
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support. View full review »
Find out what your peers are saying about Alert Logic, Splunk, Darktrace and others in Intrusion Detection and Prevention Software. Updated: November 2019.
383,162 professionals have used our research since 2012.
Sign Up with Email