AlgoSec Customer Service and Technical Support

Sergi
Service Delivery Manager at Schneider Electric
As I know, until today, all issues raised so far have had a good response time and solution. No bad reports or specific or important complaints were reported from the technical teams. Overall, technical support is really pleasant and smooth. View full review »
NetAdm81724
Network Administrator at City of Calgary
This solution has Five Star technical support. It is great to work with its Customer and Technical support team. View full review »
Amit Gumber
Senior Manager at HCL Technologies
Technical support is always good whenever we contact the support team. We always get an immediate response and a solution within defined timelines. View full review »
Learn what your peers think about AlgoSec. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Ricardo Fernandes
Resp. Area de Seguran├ža at REN
We have had several tickets opened and the responses were fast. This enabled us to solve our problems quickly. The only complaint is about the license rekeying needed for when you need to change a firewall. That usually takes a bit of time. View full review »
Riyas Mohammed
User
As per my experience, AlgoSec provides very good customer service and technical support. They are very friendly and their response time and SLA are very impressive. View full review »
reviewer1175712
User at a energy/utilities company with 10,001+ employees
We have had our issues resolved very quickly. View full review »
Jeffrey Cherpeski
MITP-2 at State of Nevada Department of Administration Message
Technical support is the best that I have ever dealt with. I have yet to have a support engineer tell me that they couldn't fix a problem or that it was sunspots (Cisco TAC). They have gone above and beyond multiple times. I never hesitated to call as they have never made me feel that the problem is the user, even though I am sure that there were times it has been. I have never had a problem that the technical support wasn't willing to dig into and get resolved. View full review »
MarcelTe
IT Technical Consultant at Schneider Electric
All issues raised so far have had a good response SLA. View full review »
MarkG
IT Security Manager at a retailer with 10,001+ employees
Support is build in tier model so the case can be always escalated to more advanced level if needed View full review »
Paltxe
Network Engineer at Schneider Electric
We have had no problem with technical support. Different incidents have been resolved without major complications. View full review »
TiagoCerqueira
Network and Security Engineer at Euronext Technologies
Technical support is sometimes difficult to deal with as the response times are somewhat lacking. One good thing is that the case owner you are assigned to is generally the same, which is great because, after several cases, the case owner is already familiar with your network. View full review »
reviewer1340760
Network & Collaboration Engineer at Btg Pactual S.A.
Very good. They helped us on everything that we needed. View full review »
reviewer1126863
User with 10,001+ employees
We have one ongoing ticket to solve an issue with SSO. They are working on it seriously. View full review »
Tim Wackenhuth
IT Security Engineer III at Paychex, Inc.
Whenever we did have a question on setup or changes, the tech support was very willing to work with us even on basic questions. View full review »
Abasi WInt
Security Engineer at Genuine Parts Company
Support thus far is sufficient for our needs. Their system is very timely and engineers engage you via email first, then migrate to phone and screen share if needed. View full review »
Nick Rose
Network Manager at iPSL
We use Bytes to escalate, and this has proved effective. View full review »
Robert Silvia
Senior Security Analyst at The Hartford Financial Services Group, Inc.
We have had challenges with technical support as mentioned earlier. However, we have a new account team, and they are very responsive in attending to our concerns. View full review »
Sergio Vieira
InfoSec at Euronext
The customer service for this solution is ok. View full review »
reviewer1114632
User at a transportation company with 10,001+ employees
We had some initial struggles due to communication, but once ironed out it was smooth sailing. View full review »
Sunil Kumar.
User at Maple Leaf Foods
As an individual, my experience has been good, but in terms of technical-issue resolution, I am not 100 percent satisfied because of time the AlgoSec team takes to fix issues, some of the time. View full review »
reviewer1275342
IP network expert at a comms service provider with 201-500 employees
I would rate the technical support with five stars. :-) We always received the necessary help quite fast, and the answers were valuable. View full review »
reviewer1173033
DevOps Engineer at a tech company with 10,001+ employees
AlgoSec support is very, very poor. Their support engineers do not even understand the problem or the severity of cases. AlgoSec is pretty bad with handling hardware appliance failure. View full review »
Julian Santos
User at a wireless company with 10,001+ employees
Some troubleshooting took months to resolve. So, I think we have to improve this point. View full review »
reviewer946827
User at a healthcare company with 1,001-5,000 employees
I have not contacted customer service that much but whenever I do, I receive a great support and they reach beyond your expectations. View full review »
reviewer1068567
User
The support from the AlgoSec team is prompt and helps to rectify the issues in a timely manner. View full review »
Thiago Bujnowski, PMP
Defensive Security Leader at Stone Pagamentos
Great support. Always available. View full review »
Mark DeLongchamp
Global Network Security Engineer at General Motors
Both are excellent. Customer service is clearly important to AlgoSec. I never get the feeling they're just trying to sell me something, they sincerely try to assist with the best solution for us. Tech support is extremely knowledgeable and responsive. If I could score them 11, I would. View full review »
reviewer1242069
User at a sports company with 1,001-5,000 employees
When we had the issue they responded well. View full review »
Idan Malei
Global Network and Security Team Leader at Ormat Technologies, Inc.
I have no experience with technical support. View full review »
reviewer1335075
Network Security Engineer at Chubb
Excellent and very kind technical support. View full review »
Security-Architect-Lux
User at POST Luxembourg
The documentation is clear. The support is available but restricted to some requests that need advance service (not free). View full review »
Zach Sloneker
IT Security Analyst at The Hartford Financial Services Group, Inc.
Support interactions have been hit or miss. It is my understanding the AlgoSec is putting a renewed focus on support and documentation to improve this aspect going forward. View full review »
reviewer1017186
User
Service/technical support are good at their job and responsive. View full review »
reviewer1112223
User at a manufacturing company with 10,001+ employees
The customer support is very good. They really show that they want to make the product better, and take care of the customer's needs. View full review »
WingPoon
Global Network Solution Architech at AXA Tech
We have had no complaints about their support. View full review »
Learn what your peers think about AlgoSec. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.