AlienVault OSSIM Customer Service and Technical Support

Salesengine67
Sales Engineer at a tech vendor with 51-200 employees
Great guys. They work fast and they have great experience with their solutions and give great support. View full review »
MohamedMohsen
Founder & CEO at MnZ Technology Solutions
I will give their technical support 80%. Although I am not completely satisfied, their response is good. I give their response 100% because whenever you open a ticket, you get communication on the spot. But sometimes it takes very long for your issue to get resolved. And that's why I'm only giving them 80%. View full review »
Tamer Serag Ahmed
Cyber Security Consultant at Besafe-tech
Technical support for this solution is very good. They are now owned by AT&T Security, and their people do a pretty good job. View full review »
Find out what your peers are saying about AT&T, Splunk, Fortinet and others in Security Information and Event Management (SIEM). Updated: November 2019.
377,828 professionals have used our research since 2012.
Cyberspec67
Cyber Security Specialist at AEC
I've never had to use technical support. View full review »
Idris Aliyu
HEAD OF ENGINEERING at a tech services company with 1-10 employees
You need to pay for technical support, but I didn't pay for it, so I can't say much about it. The solution has a very good open source community, and whenever we have problems, we are always able to resolve it online. View full review »
Kuzey Aksu
Information Security Manager at a financial services firm with 201-500 employees
Technical support was very good. They've always responded on time. View full review »
Seyed Mustafa GonzáLez
Development Manager at a tech services company with 51-200 employees
Technical support is fine, but if you have a problem, for example, if you have to decode or fix some bugs, you have to manage it yourself. View full review »
Find out what your peers are saying about AT&T, Splunk, Fortinet and others in Security Information and Event Management (SIEM). Updated: November 2019.
377,828 professionals have used our research since 2012.
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