AppPulse Suite Customer Service and Technical Support

Emmanuel Devos
IT testing lead at a pharma/biotech company with 5,001-10,000 employees
Technical support was good for the installation and for the support of the initial support of the software. This stage is quite simple, smart, and easy to use. Of course, there are elements that are a little bit more complex for us to understand the functionality of the solution. Afterwards, when you are looking at the different layers, such as consumption of the battery, or about user experience and so on, it is quite intuitive. View full review »
I worked with HPE in hardware when defining the Cloud. I have worked with HPE the organization when it started. We have been seeing, back in Mexico, the whole enterprise reduced a little bit. But we have much support from them as we are one of their best partners in Mexico, we have the platinum level with HPE. Now, we are expecting the same thing with Micro Focus View full review »
Infrastructure Team Lead at a tech services company with 501-1,000 employees
I would say on a scale of one to five, it's three and a half. I think the product was premature. The time to providing solutions should be faster, and they need to have local presence. The time difference and everything was an issue. View full review »

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