BMC FootPrints Service Core Customer Service and Technical Support

GrantScurrah
Director at KKC
If we can not seem to fix a problem for our customers, which we usually do, we just raise a ticket with BMC and they give very good support. Technical support for BMC is really pretty awesome. We are satisfied. When we put in a ticket and there is work to do, they solve the issue. View full review »
Carrie Wu
Sr. Systems Analyst at Port of Vancouver
Their service delivery response is mediocre. The customer service isn't bad or very good, it falls somewhere in the middle. I did have direct experience with a BMC partner and their service was very good. View full review »
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
Their technical support is okay. I haven't really contacted them before. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,360 professionals have used our research since 2012.
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
Technical support for this solution is good. We have premier support, which is in our contract, so we get support directly from BMC Global. We also have support by means of the partners, and directly from the vendor. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,360 professionals have used our research since 2012.