BMC Helix Cloud Security Customer Service and Technical Support

VinnieLima
Managing Director at VVL Systems
The technical support has been really good. The BMC Helix platform overall has tightened up its responsiveness. The support organization has been pretty phenomenal. The integration of their support into their account team for escalation has lead to prioritization being phenomenal. A lot of times, we've interacted directly with product engineering to give them some insight or feedback for features or UX design ideas. Their UX design engineers have actually been very forward-leaning in soliciting feedback. From our experience, this has been really good. View full review »
JaredDean
VP Cloud Operations at VVL systems
Tech support is top-notch. They were very responsive and eager to help get the problem resolved. View full review »
Prerna Kapoor
Governance Test and Compliance Officer at Thales
I have never been in touch with their technical support. View full review »
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