BMC Helix ITSM Customer Service and Technical Support

Senior BMC Remedy Consultant at Mogle & Partners Limited
The technical support is very good and I would rate it a nine out of ten. At times, you have a critical issue and you need an answer very quickly. Even if it takes half an hour or a day to get an answer, it takes longer than you expect. There is always room for improvement, although BMC has improved over the last couple of years. View full review »
Solutions Architect at a computer software company with 10,001+ employees
The technical support is good. View full review »
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