Board Customer Service and Technical Support

BudgetOf6348
Budget Officer at a government with 201-500 employees
Excellent. We've only done it through their online technical support, but we have had where we couldn't just solve it through an email, and they have been really very good about setting up time for us to make service calls with them. I love their technical support. View full review »
Sujata Telang
BI Developer at a healthcare company
I've been using BOARD for around three years. And I think I'm very comfortable with it. The help desk has been very, very, good, supportive with their emails. Any question I ask they give me some steps, and it is like a jump-start for me to brainstorm the thing, rather than making a phone call. It gives me my personal time to analyze what they have written, and gets me to resolve it, and help the users on the other side. So, many people are happy with what I have done. View full review »
Bob Gill
Principle Architect at a tech services company with 51-200 employees
With the combination of 24/7 global support and their community, there was great customer service, tech support, and community support. I filled out a form, I got an email back within a few hours. More complex things were solved by a phone call. View full review »
Find out what your peers are saying about Board International, Tableau, Qlik and others in Business Intelligence (BI) Tools. Updated: September 2019.
365,820 professionals have used our research since 2012.
Rich Wojcik
Director of FPNA at a healthcare company with 51-200 employees
We have not used technical support, because we are dealing with a third-party vendor. View full review »
Bernie Lucido
Senior Business Analyst at a government with 1,001-5,000 employees
We have used technical support but not in the last couple or three years. We've had them come in and do training. The training group is very knowledgeable, and we're very happy with them. As far as the phone call support, like I said, we haven't used them in a few years, but it was very effective, as I recall. View full review »
KenCevolani
BI Developer at a retailer with 201-500 employees
It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is getting lost in transition on a couple of the issues that I have had because it is an email chain versus a phone call or a chat. Emails are hard for technical stuff. However, I have not used the technical support that much, because we are still engaged with the consultants, not yet switching completely to the technical support. We have weekly calls with the consultants. They are a type of technical support. View full review »
Financia722b
Financial Analyst at a energy/utilities company with 201-500 employees
They're amazing, how quickly they respond and how well they partner with you. View full review »
FinanceM659d
Finance Manager at a manufacturing company with 10,001+ employees
We work closely with our BOARD technical team. I am happy with the level of service that we receive from BOARD. View full review »
Letisia Romero
Financial Analyst at a government with 1,001-5,000 employees
The person that we worked with, Roberto, understood what we needed and helped us when we had questions. We felt at ease and that we could always go back to him, email or call him. He was always ready and available to help us out. We have not used technical support. View full review »
Helen Ong
Sales Operations Specialist at a non-tech company with 11-50 employees
The support from the BOARD team and their consultants is great. Whenever I use technical support, they are good. View full review »
Tommaso Chierchia
Senior Consultant at a tech vendor with 201-500 employees
BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as possible. I personally do not develop in BOARD. We have been investing in our own resources, therefore we have a couple of people who can develop in BOARD (to provide support). View full review »
Leeza Mathews
Manager MIS at a healthcare company with 1,001-5,000 employees
My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they needed, or you have to go and upgrade in order to address a problem. View full review »
Kit Chan
VP of Professional Services at a tech services company with 1-10 employees
BOARD technical support is knowledgeable and helpful. View full review »
Kory Kersavage
Budget & Performance Analyst with 501-1,000 employees
Customer Service and Technical Support have been great.We haven't had issues very often, but when we have, the fixes have been quick and easy. View full review »
Consulta6cd5
Consultant at a consultancy
There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the same time zone. That has been resolved. I think it's getting better over the months, but it can still be improved upon. The company that I work for is based in Italy, so all the support was coming through Italy. Now, the support now is U.S.-based, which is better for us. View full review »
Find out what your peers are saying about Board International, Tableau, Qlik and others in Business Intelligence (BI) Tools. Updated: September 2019.
365,820 professionals have used our research since 2012.
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