Cisco Enterprise Routers Customer Service and Technical Support

reviewer1185396
IT Manager at a tech services company with 501-1,000 employees
We have opened cases with the Cisco customer support. Early on we didn't really have many issues. For what we pay for the platinum support, I don't think that they are doing a great effort in working with us. In one instance where it seemed to me that Cisco didn't really understand the problem, they tried to push us to get the newest equipment. The same equipment was working fine for the same thing about two months before that. So, it doesn't make sense to have to upgrade the equipment when something has broken that was working. I think that something was wrong either with the licensed upgrade on the iOS that did it. I don't know. But I do know that Cisco was not able to pinpoint exactly what the problem was and the solution they offered did not make sense. If it was hardware that we have a warranty for or an upgrade that they introduced, they should be able to locate the problem for clients paying a premium for their services. Reflecting on that incident, they seemed more interested in selling more equipment than to really dig deep and discover what the problem was. View full review »
Saqib Jawaid
Senior Consultant at Circles Consulting
Cisco support itself is excellent. Some of the resellers are very good but some aren't. View full review »
EdwardKabara
Head of IT Department at Silver Springs Hotel
I've not engaged with Cisco technical support directly, but the resellers supporting us have been excellent. I prefer to work with the internet service providers because they are the ones who sold the Cisco router to me and they've been supporting me very well and I am happy with their assistance. View full review »
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.
Simbarashe Mazorodze
ICT Infrastructure and Security Services Manager at NATIONAL SOCIAL SECURITY AUTHORITY - NSSA ZIMBABWE
We have reached out to Cisco's technical support, and in the past six years, the service and support have been excellent. We are happy with the turnaround times. View full review »
reviewer1049946
Head of Cisco Department at a tech services company with 501-1,000 employees
In the case of issues, you can contact customer support and it will be resolved in a very short time. The technical support is very good. I used to be an integrator and when I had some cases or tasks we had very quick and qualified support with Cisco. View full review »
reviewer1083318
Network Infrastructure Program Manager at a non-profit with 1,001-5,000 employees
Technical support is excellent. I'd rate them ten out of ten. View full review »
GoumouFerdinand
Security Engineer at Socitech SA
I rarely contact technical support. I am a technical person and do it myself because I am the first level of support for my customers. Everything is easy to do. What I like about Cisco devices is that they have documentation. Whenever you have an issue you will go online to find it first. Normally, there are examples of it. The last time I contacted Cisco was for somebody who wanted to change their license for a wireless email security appliance. Support was able to help me, and the issue was solved. If I cannot handle the issue then I contact Cisco tech and they will solve it. They are great and have helped me to satisfy my customers. View full review »
JucoCo
Specialkonsulent at a government with 201-500 employees
We work with a consultant firm for our technical support. View full review »
RebeccaTome
CEO at Reynolds Global Solutions
With Cisco, they will help you with the solution if you don't know how to do something. View full review »
reviewer1050828
Lead Network Architect at a tech services company with 5,001-10,000 employees
I have not recently been in contact with technical support because it is the operational team that would deal with opening tickets. However, when I dealt with them several years ago, I was satisfied most of the time. View full review »
reviewer842748
Senior Manager at a transportation company with 1,001-5,000 employees
Cisco's technical support is very good. I have used them for this solution, as well as for access points. I would rate their support an eight out of ten. View full review »
EmadAttia
IT Manager at Oberoi
We don't contact Cisco technical support directly. If we have a problem, we can contact any one of the Cisco suppliers and they are able to give good support. View full review »
Chikwado Attama
System Engineer at a tech services company with 11-50 employees
I have not used tech support. View full review »
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.