ConnectWise Control Customer Service and Technical Support

Robert Shofkom

Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people they have just answer questions with more questions, or they don't actually help. Fortunately the software is pretty stable on its own. We've never been able to resolve any issue using the support. We end up giving up and just dealing with it until we find something better. View full review »

SeniorMaf57a

Senior Marketing Analyst at a comms service provider with 10,001+ employees

I would rate their technical support as 10 out of 10. View full review »

Reviewer872712

User at a tech company

We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product. View full review »

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Paul Christian

Owner

I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues. View full review »

ITManage9068

IT Manager

Tech support was very good. I got through in one or two pass-throughs, and that was it. View full review »

CEO4e75

CEO

Technical support is fine. View full review »

ITNetwordba5

IT Network Specialist

I have never had to call tech support. View full review »

Konstantin Chernitsky

System Administrator/Engineer

They support us perfectly. View full review »