ConnectWise Control Customer Service and Technical Support
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people they have just answer questions with more questions, or they don't actually help. Fortunately the software is pretty stable on its own. We've never been able to resolve any issue using the support. We end up giving up and just dealing with it until we find something better. View full review »
SeniorMaf57a
Senior Marketing Analyst at a comms service provider with 10,001+ employees
I would rate their technical support as 10 out of 10. View full review »
Reviewer872712
User at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product. View full review »
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383,981 professionals have used our research since 2012.
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues. View full review »
ITManage9068
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it. View full review »
CEO4e75
CEO
Technical support is fine. View full review »
ITNetwordba5
IT Network Specialist
I have never had to call tech support. View full review »
Konstantin Chernitsky
System Administrator/Engineer
They support us perfectly. View full review »
Dillon Simmons
Owner at a tech services company with 51-200 employees
Support for Control is good, but support for Automate is a joke. View full review »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far. View full review »
Find out what your peers are saying about ConnectWise, TeamViewer, LogMeIn and others in Virtual Meetings. Updated: November 2019.
383,981 professionals have used our research since 2012.