DX Performance Management Customer Service and Technical Support

NetworkS4cce
Network Specialist
Tech support has always been good. A lot of the people that I've known for many years working on the Spectrum side of things have moved into the Performance Management side of things. So tech support has been good. The response time is good, and typically, with any case with CA, I am sent surveys that I fill out on a regular basis to evaluate performance, how it was handled. They will come by and visit occasionally, and they're really good about being available when I need help with looking at new systems, to show us what they have to offer. View full review »
it_user489675
Senior Consultant at a tech services company with 10,001+ employees
Especially for the issue with the Vertica database, we contacted the support, of course, and it was okay, it was good. It was not negative. The response is typically very good, especially in this area. Of course, because it was the database behind the issue - it's an HPE database - it took a little time until it was fixed. But that had nothing to do with the support guys. View full review »
reviewer1028739
ITSM consultant at a tech services company
The technical support from CA Performance Management was very good. View full review »
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