eG Enterprise Customer Service and Technical Support

Rob Salmon
CEO at a tech services company with 1-10 employees
Their tech support people were awesome; they got us up and running in about a day. I've called them many times over the years. They're some of the smartest guys I know in the business; a lot of respect for them. I know the owner. I've met him, Srinivas. He was a former scientist with HPE. He's co-authored something like 14 patents. Their head of technology support, Bala, I've met in person several times. These guys were all around the core of the company when it started. Since then, I don't frequently talk to them in person anymore because the company has grown, but the staff that they've brought in have been very, very good. The guys are very intelligent. Never had an issue with them not knowing what to do. View full review »
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done that." About another engineer. Obviously, there is more than one way to do things. Then, there were a few occasions that they undid what the previous engineer did. A few times, it's about finding the right person who knows the answer. I would rate them as a six out of 10. View full review »
remote access engineering at a energy/utilities company with 10,001+ employees
The support is fantastic. It is one of the best supports for a product that we have as an outside product. The support staff has never been a problem. We have always had top-notch people which have helped us with every piece of the implementation and design. View full review »
Senior Systems Engineer at a legal firm with 501-1,000 employees
I have not yet needed to call tech support. View full review »
Sr. Systems Programmer
I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support. View full review »
T. Girard
IT Infrastructure Manager at GSF
Customer Service: Customer service is very fast and efficient. Technical Support: Technical service is very fast and efficient. View full review »
Jason Poyner
Technical Director at a tech services company with 1-10 employees
Customer Service: Customer service and support are superb. Technical Support: Customer service and support are superb. View full review »
Alessandro Varago
System Architect at a tech services company
Customer Service: It is the best customer service that I have ever used, They always respond in a few minutes. Technical Support: Very high. View full review »
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the product for, and our situation. They have always responded quickly, and provide the right assistance when needed. We have asked odd requests and they have always come through for us, cutting down our workload. I can’t praise them enough. View full review »

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