EMC Data Domain Customer Service and Technical Support

MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm with 10,001+ employees
Our experience with customer and technical support has been very good. For example, in one instance we had a problem with the hardware and technical support guy came and replaced the failed component. This was seamless from our operations because the system is highly available and redundant. So everything continued working even with some part failing. But the technical support people were knowledgeable, quick and on-premises. View full review »
Ghayur Abbas
Manager Networks & Messaging Systems at TCS
Technical support is not very good from the India region but very good from the UK region or the USA. Initially, the Dell EMC support initiated for us from India on the first level but it depends on the principal, i.e. the partner or the purchaser. You can identify that the company is not willing to get support from India or any particular region. All of the support we get is now from the USA and the UK. It's very good. View full review »
Jayson Martin
Data Storage Manager at a insurance company with 5,001-10,000 employees
The initial, on-premises EMC technical support is pretty good. I have no complaints about them. Although we did have some initial support issues with Data Domain during the implementation, we always had that EMC account manager available. He dealt with most of the support issues when they arose and he was resident on-site. He was there only for as long as he was required to be there. He was very good. So we didn't really have support issues with EMC product initially as they addressed problems fully. However, when we did not have the service account manager resident on-premises anymore, the level of service changed. The regular channels for support are poor and not so responsive or they don't come back with good with solutions. View full review »
Find out what your peers are saying about Dell EMC, Hewlett Packard Enterprise, Veritas and others in Deduplication Software. Updated: November 2019.
378,397 professionals have used our research since 2012.
Adams Rasheed
Information Technology Manager at a energy/utilities company with 1,001-5,000 employees
I admire EMC for their technical support. In general, they are very responsive, and in this case, it is no different. They supported the system without any issues. I think that the users needs some training before and after implementation for better understanding of the solution. I have gone for the training. View full review »
Abdelrahman Mohamed
Senior Sales Engineer at a tech services company
The level of technical support depends on your SLA. You have, for example, next business day, full support, full support plus, full support in four hours, onsite service, etc. EMC is under the Dell technologies portfolio. You've got one of the best technical support teams looking out for you. View full review »
Chris Childerhose
Solutions Engineer at ThinkON
Customer Service: Customer service for this unit is top notch and they are fast to get back to you with a Support issue. Technical Support: Technical Support is also top notch and are quick to respond to queries or tickets. View full review »
Sajid Khan
Oracle Application DBA at social insurance organizaton
Technical support is excellent. I would rate it eight out of ten. View full review »
Ashraf Ali
Senior Software Support Engineer at a tech services company with 201-500 employees
Their technical support is good. I would give it an eight out of ten. It could use enhancements. View full review »
ITKoo67
IT Coordinator at a insurance company with 1-10 employees
We don't use technical support from EMC, but we do get it from our reseller, and they have been just fine in terms of offering assistance. View full review »
Kenneth Etsula
Technical Manager at a tech services company with 11-50 employees
Technical support is good. I'm satisfied with them. View full review »
Asem Hamamdi
Senior Data Center Admin at a comms service provider with 501-1,000 employees
The solution has excellent technical support. View full review »
Storemgr67
Storage Manager at a financial services firm with 10,001+ employees
Nine out of 10. View full review »
SystemCoc204
System Consultant at ONYXES
Technical support is very good. View full review »
Find out what your peers are saying about Dell EMC, Hewlett Packard Enterprise, Veritas and others in Deduplication Software. Updated: November 2019.
378,397 professionals have used our research since 2012.
Sign Up with Email