Fortinet FortiAuthenticator Customer Service and Technical Support

RAMACHANDRAR
Director - Global Solutions & Customer Service at Bits and Byte IT Consulting
Technical support is quite good, There is something called the 8x5 and 24x7 technical support for the solutions. If you have 24x7, they will respond immediately. If you have 8x5, and they will respond next business day depending on how soon the TAC engineer picks your request for your deployment or ongoing support issues. View full review »
WahidAlarasi
Solutions Architect at Exclusive GRP
Part of the reason it's such a good product is that I don't recall ever needing to call for technical support. View full review »
reviewer1096398
Network and Security Manager at a tech services company with 51-200 employees
I have worked with them, so I like the technical support of Fortinet. I would give them a good mark. View full review »
Learn what your peers think about Fortinet FortiAuthenticator. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.
reviewer816639
Network Security Engineer at a tech services company with 11-50 employees
I don't usually have problems with this solution so I rarely test the support features. I cannot evaluate the support team. View full review »
FrancescoBaraldi
CEO at Blockness
Technical support is okay. There are some people that are quite experienced while others are less so. However, they always give me an answer. If you don't have local support at the regional level you may have to rely on Google a bit. In my experience, however, it's been fine. They are very quick. View full review »
reviewer1189323
Senior Security Engineer at a tech services company with 201-500 employees
Technical support used to be much better. Fortinet seems to be downgrading, so everything takes longer to get a response in comparison to the past. When you make a ticket it may take as much as three days before it gets assigned. View full review »
reviewer947091
Datacenter Engineer at a university with 501-1,000 employees
I am really impressed by the technical support because they were very helpful. Once we logged our complaint, we received an answer from them in no time, and they quickly fixed our issue. View full review »
Learn what your peers think about Fortinet FortiAuthenticator. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.