Fortinet FortiGate Customer Service and Technical Support

Andrew S. Baker (ASB)
Cybersecurity & IT Professional (VirtualCIO) at a tech services company with 1-10 employees
Customer support is okay. They are fairly responsive for level three and higher (one and two) issues, but if your issue is a little complex, you will want to ask them to escalate to a second level tech. They don't always read all the info you provide in the first pass, but overall, they are helpful. View full review »
Chingiz Abdukarimov
Senior Network & Security Engineer at a cloud provider with 51-200 employees
Technical support is good, but if you carefully read the documentation you don't need their help at all. View full review »
Neal Tipton
Consultant at MT Pockets Computers
Their technical support is excellent. View full review »
Cesar Nieves
Technical Services Manager with 501-1,000 employees
Technical support is very good. If you have any questions, they have a forum and, apart from the forum, depending on the FortiGate that you purchased, they have very good support from second-line engineers. Whatever your problem is, you call and at least you get a callback. View full review »
VeerSharma
Branch Manager at a tech services company with 51-200 employees
I hardly ever use their technical support, but when I do they are pretty good. View full review »
Vineeth Babu P
IT System Administrator at emirates hospital
We have evaluated Fortinet FortiGate's technical support and it is good. View full review »
MnG32
Manager and General Attorney with 51-200 employees
We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious problems, something to escalate to Fortinet. Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great. View full review »
NipontChartkul
Director, CFO at IT Green Public Company Ltd.
The technical support with Fortinet is good. We have our engineers required to have certification in Fortinet products. We provide training classes for our engineers. View full review »
Diana Nongera
Senior I.T. Administrator at a agriculture with 201-500 employees
Technical support has been great. We have used it before because sometimes you get issues that you can't handle, then you have to call it in, send emails, and they assist you. We also work through our partners, which has been good. View full review »
Sabyasachi Sen
General Manager with 51-200 employees
Tech support is not very efficient in India. View full review »
reviewer32902
Owner at a tech services company
Their tech support is outstanding. View full review »
Amgad Soliman
Senior System & Security Administrator at Icon
Fortinet tech support is very helpful. I have not faced any trouble with their technical support. View full review »
InfoSec301
Information Security Analyst at a tech vendor with 51-200 employees
Technical support is pretty good. We had to call FortiGate support once, and they really helped us. In one of the configuration files from FortiGate, during an upgrade of the hardware, something was changed. They were very helpful in resolving it for us. There is no problem with support. View full review »
Sherif Abouelezz
Head of IT at CGP
The Fortinet technical support is very good. View full review »
Fernando Neto
Network Analyst at a comms service provider with 201-500 employees
I found the technical support team to be careful and committed to delivering what we needed. View full review »
Naseema Ap
Manager systems at HOCL
We are very well satisfied with the Fortinet technical support. View full review »
Alberto E. Luna Rodriguez
Network Security Coordinator at a energy/utilities company with 1,001-5,000 employees
Customer Service: Customer service in Fortinet is OK. Lately they've been making efforts in this area. They actually call you when licenses are about to expire which is a nice touch on their part. Technical Support: I would say technical support is 6/10. I’ve found tech support to vary, sometimes being decent, sometimes painfully inefficient. Much room for improvement here IMHO. View full review »
Md Mohiuddin
Assistant Manager IT at Urmi Garments Ltd
My technical support experience has been very poor. I think the technical support personnel isn't experienced in Bangladesh. They have much less technical experience and aren't as able to handle the work, as I am. View full review »
ITopsassis9887
IT/Operations Assistant at a non-profit with 5,001-10,000 employees
They provides local support. I have been using them only for some site blocking. They are pretty efficient in this. They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive. View full review »
DaleYeh
Principal Mining Consultant at senhwabio
We didn't need Fortinet customer support because FortiGate was already configured. View full review »
NetwkMng9
Network and Security Manager at a Consumer Goods with 10,001+ employees
The response is very quick and they can visually resolve our problems in a short period. View full review »
Iz
Assistant Manager (Infrastructure) with 1-10 employees
Customer Service: An eight and a half out of 10. Technical Support: They are able to identify an issue and resolve it within a pretty short period of time. View full review »
Directcust4564
Directorate at a wholesaler/distributor with 51-200 employees
The technical support is excellent. View full review »
reviewer743844
Mgr. IT Infrastructure and Network Operations at a media company with 11-50 employees
Our experience with support has been fine. No trouble or hassle. View full review »
Gamal Al-Hamzah
Network Engineer at LinkTech
We like the Fortinet technical support and how they have responded in the past. View full review »
Nt32w18Enr
Network Engineer
The technical support is very responsive and qualified. View full review »
Ramon Henriquez
Director TICs at a comms service provider with 51-200 employees
The technical support is good. View full review »
Abdy Sanjur
Gerente de Seguridad Informática at a financial services firm with 1,001-5,000 employees
The technical support is great. View full review »
MaheshPatel
Sr. Corporate Marketing Executive at a tech services company
Customer Service: Partner support is very good. Technical Support: FortiGuard Service is also good with the push method update. View full review »
Reviewer3147
Network Engineer at a tech services company with 201-500 employees
We sometimes wait 30 to 40 minutes to get a tech engineer. But, then they are pretty good. Whenever I call for a problem they will assist me and correct me and they will fix up the call. Only one they are sure we have solved the problem will they disconnect from the call. Whenever the issue arises, they're available to help. View full review »
Mohamed Abdullah
Senior Security Engineer at crystal networks
Their technical support is very good. View full review »
YousefAltaj
Tech. Manager at a consultancy with 10,001+ employees
Our experience with technical support has been very positive. View full review »
Simon Coombs
System Administrator at a media company with 11-50 employees
The support is very good, and we have had no issues. View full review »
it_user454521
Deputy Chief Manager at a newspaper with 5,001-10,000 employees
I would rate the technical support as 8/10. View full review »
TahseenJaved
Pre-sales Engineer at a tech services company with 501-1,000 employees
I would rate technical support as a seven out of 10. View full review »
Cloud Spot Bursa
Owner
Technical support is good. View full review »
Matthew Titcombe
CEO & Sr. Information Security Consultant at a tech services company with 1-10 employees
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent. View full review »
Consultant76
Security Engineer at a real estate/law firm with 501-1,000 employees
We have been using technical support. Their response and resolution times are good. View full review »
AKreviewer311
Senior Pre-Sales Engineer (Commercial Sector) at a tech services company with 5,001-10,000 employees
We have good technical support from the vendor. View full review »
VictorCastillo
IT Management with 11-50 employees
We do not use a lot of tech support. It is not readily available in our area. View full review »
Alan Chavira
Director de ingeniería at a tech consulting company with 1-10 employees
Great support. It's quite good in Mexico. View full review »

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