HPE OneView Customer Service and Technical Support

Solutiondbab
Solutions Architect
Sometimes, we have had a few breakdowns when some other parts was so bad. They did not respond properly, and after some discussions they did. Now, everything moves quickly. I do not have to open tickets at the moment. View full review »
Chris Chambers
Systems Engineer at Allegis
The only time we had to call, it was a very weird issue, so I think it's a little difficult for us to comment on tech support. When we have had minor issues, they've been resolved very quickly, their response has been very good. The bigger stuff has required multiple escalations. We did wind up getting the right people on the phone, it just took a little while. View full review »
Declan Mannix
IT Administrator at a tech company with 1,001-5,000 employees
I have not used technical support yet. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Micro Focus, Cisco and others in IT Infrastructure Monitoring. Updated: October 2019.
371,355 professionals have used our research since 2012.
Infrastrbf42
Infrastructure Manager at a consultancy with 10,001+ employees
Tech support is good. With the Smart Update Tools we had some issues with the integration, and they didn't really find out what was happening. So that wasn't very good, but all the other cases were good. Ninety percent of the time it's been good. View full review »
Assistan0a5b
Assistant IT Manager at a pharma/biotech company with 201-500 employees
To be honest, I'm not really communicating with HPE support on this product. We had some issues when we were implementing 3PAR, then we were communicating and the communication was really good. It was a hard issue, but they really put the effort in it to supporting us and to bring a solution. I appreciated it. Even if it was not a nice time, they did everything that was possible to fix it. View full review »
Infrastr7ee7
Infrastructure Manager at a legal firm with 1,001-5,000 employees
I think we've got the information we need. It's more of a product-set lack rather than support lack. View full review »
Michele Grillo
Junior IT Manager at a financial services firm
They're quite responsive, actually. Whenever we've had any issues and raised a ticket, they've straightened it up within an hour, maximum. And then, even if there is a component that we need to have replaced, they send an engineer or they send the component on that day. We're quite happy actually with HP support. View full review »
CloudEng4a0e
Cloud Engineer at a tech services company with 51-200 employees
Technical support is not very good. The engineers do not know a lot about the product, even when asked simplistic questions. View full review »
Infrastr9730
Infrastructure Engineer with 10,001+ employees
I only used technical support during the initial trial and setup process. I felt that they were knowledgeable and answered me immediately. View full review »
Marcus Svensson
Product Specialist at a retailer with 10,001+ employees
Tech support is knowledgeable, responsive. I have good contacts, so they do care. View full review »
ProductOc54a
Product Owner at a insurance company with 5,001-10,000 employees
I have not used technical support. View full review »
Glenn Teuchler
Systems Admin
They are knowledgeable and responsive. They came onsite to help with the setup. View full review »
FastData6181991
Fast Data Solutions Architect at a tech vendor with 51-200 employees
Technical support is pretty good. Time of response is good. View full review »
Chiel Spaans
CTO at a tech vendor with 51-200 employees
Technical support performs well. I have never had an issue with them. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Micro Focus, Cisco and others in IT Infrastructure Monitoring. Updated: October 2019.
371,355 professionals have used our research since 2012.
Sign Up with Email