IBM Db2 Database Customer Service and Technical Support

JurajHrapko
IT Architect at a insurance company with 10,001+ employees
We have technical support from IBM. If I had to evaluate their services, the quality really depends on the person that gets the ticket. There are some very good specialists on the technical support team and some that are not so good. If the ticket is critical, it will go to a queue and the IBM team will help you out very quickly and efficiently. Of course, sometimes critical problems are difficult and take some time to resolve. If I had to rate technical support overall, then I would give them about an eight-out-of-ten. View full review »
AlessioVilla
System Administrator at a tech services company with 51-200 employees
My colleague has the primary responsibility for the backup system and he has had to open tickets on two occasions. Each time, they were okay and the issue was resolved. View full review »
IrfanSaeed
Managing Director, North America at Business Consultants, Inc.
Technical support is good. they are pretty responsive. View full review »
Find out what your peers are saying about IBM, Oracle, Microsoft and others in Relational Databases. Updated: May 2020.
418,646 professionals have used our research since 2012.
Giancarlo Nocerino
Consultant at a tech services company
IBM offers very good support. They have maximum knowledge. View full review »
Suhendri -
Department Head of Big Data and Analytic Solutions at a tech services company with 501-1,000 employees
The technical support is good. They have presales and technical support. When you submit a ticket the response time is quick. View full review »
Evaristo Carvalho
IT Director at BISTP
Technical support for us in São Tomé is very difficult because we don't have a local representative from IBM. We have to get our support from Portugal, so it can take a long time to solve the problem. View full review »
Michael Raz
Consultant at Discount Bank
Technical support is good. View full review »
Businessbc72
Business Intelligence Consultant at a university with 10,001+ employees
Technical support for this solution is good. View full review »
Find out what your peers are saying about IBM, Oracle, Microsoft and others in Relational Databases. Updated: May 2020.
418,646 professionals have used our research since 2012.