IBM Maximo Customer Service and Technical Support

Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
We have often set up PMRs and their support is quite good. We have issues that have reappeared in other releases, and things that aren't really supposed to be happening like that. We migrated to a different version, one thing was solved but then a new issue appeared, related to the same module. They give good service, but they could be a little more reliable in terms of solving defects and having it work as it should. View full review »
Wayde Prejean
Manager IC-Operations, Maximo Administrator at a energy/utilities company with 10,001+ employees
We do much of our support internally, but we have found that IBM technical support, when needed, has provided us with answers or identified whether the issue would be fixed in an upcoming patch. View full review »
Maximo Manager at a engineering company with 10,001+ employees
I have my own in-house team who do technical support. View full review »
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
Technical support is a seven on scale of one to 10. View full review »
Al Menendez
Space Coast Information Systems, Maximo Consulting and Support
Seven out of 10. There are lots of consultants and third-party developers that can help with this product. IBM is not the only choice. (By the way, in my opinion nothing is perfect). View full review »
Samir Khodair
Maximo Specialist implemenation at a manufacturing company with 1,001-5,000 employees
I would give it an eight out of 10. View full review »
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