Imperva Incapsula Customer Service and Technical Support

OLUWASEGUN ADERIBIGBE
Manager - IT Security at a tech services company with 11-50 employees
Response from technical support has been very good. I would say that they are excellent because they are always willing to attend to customers' requests. They provide support based on time zones so there is good access. View full review »
Joakim Sörqvist
Senior Systems Engineer - Channel Manager at Exclusive GRP
We don't directly deal with technical support, but I've never heard of any problems or complaints from clients. View full review »
AjayJawla
Technical Sales Director at Revere Technologies
We have not needed to have much interaction with the support teams but when we do they address the problem quickly and with a high level of accuracy. The support, in my opinion, is very good. View full review »
Find out what your peers are saying about Imperva, Cloudflare, Sucuri Security and others in DDoS. Updated: March 2020.
405,901 professionals have used our research since 2012.
Directhost465
Director Of Hosting Services at a tech services company with 51-200 employees
I am satisfied with the customer service. The few times that we had issues, they technical support team was able to solve our issues. View full review »
Dian Sabev
Security Expert at a tech services company with 1-10 employees
We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay. View full review »
Sylvio Neto
Information Security Analyst at a tech vendor with 10,001+ employees
Very good, although I have not had any problems so far. View full review »
Srinfosecr67
Sr Associate Information Security at a tech services company with 51-200 employees
The company has really improved its technical support over the past year. Before that, I wouldn't rate them as very good, but they are much better now. View full review »
Find out what your peers are saying about Imperva, Cloudflare, Sucuri Security and others in DDoS. Updated: March 2020.
405,901 professionals have used our research since 2012.