Instana Dynamic APM Customer Service and Technical Support

Ashijit Pramanik
student at a tech services company with 51-200 employees
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not flowing or the like, we could reach out to them via support or Slack. Generally, they would be able to respond and fix the issue, if there was an issue, within a few days or a week. They didn't have a lot of low-level tech support. I think there were one or two people who would send a query to the appropriate team. But since we were all technical users, we were able to gather whatever data was required beforehand and then create the ticket. We were also a different kind of customer than the normal SaaS customer, so we had more access to their developers on Slack, etc. View full review »
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