JIRA Portfolio Customer Service and Technical Support

Sean Du Sart
Technical Manager at a tech services company with 1,001-5,000 employees
We have mostly been satisfied with our customer support experience. Customization is a bit tricky, so you have got to really understand what you are trying to achieve. Technical support was able to help us through some issues. View full review »
DevoPLM544
PLM Development at a transportation company with 10,001+ employees
Personally, I have never had any problems with the product so I am not familiar with the technical support. View full review »
Serge Pflumio
Owner at YggVal
I have not had any experience with customer service or technical support. Our IT department handles this area. View full review »
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
Christos Stentoumis
Co-Founder at up2metric P.C.
I only needed technical support once. We got a very specific and straightforward answer. From that experience they were good and very efficient. View full review »
AvinashBais
Agile Consultant at Capgemini
I would say their support center is good and I would rate it a 3.5 out of 5. Every product has some pluses or minuses. So it takes a little time for things to get fixed and we always submit feedback and ask for improvements. Every product has its own backlog where we submit our request so that it gets prioritized properly. They build the product requirements based on the number of requests coming from a different client so I understand that sometimes it gets delayed.  View full review »
KishorAhire
Senior Technical Lead at a tech vendor with 10,001+ employees
It's not that good. I would give it a rating of three out of five, on the basis of price. They need to add improvements because it is not as easy to reach out to these people as necessary. I would expect them to have a call center or something, but they don't have one. We have to write down our messages and send them to support. It is not easy to solve our issues. View full review »
Steffen Bärschneider
Test Manager at a financial services firm with 11-50 employees
We don't contact their technical support very often. Most of the things we do by ourselves, and we look for some videos on YouTube for such things. We are in a group and there we get some information about JIRA. For most things we need, we get our own information. View full review »
reviewer1238526
IT Department at a tech services company with 1-10 employees
We've never had to call technical support. View full review »
Sof32Eng890
Software Engineer at a tech services company with 1,001-5,000 employees
I did not have an experience with technical support of this solution. View full review »
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.