Klocwork Customer Service and Technical Support

Bob Dean
Principle Engineer with 501-1,000 employees
Technical support is very good. Most of my tickets have been closed. If I put in a report, request, show a bug to Klocwork, put it on a trouble ticket, then I can expect, then there is a 50% chance that it will be in the next couple of releases. If it is not in the next couple of releases after that, it will be in the next major release. If it is not in the next major release, when I go back into the trouble system, I will see a message, "We will have to rearchitect our entire tool to accommodate your request." View full review »
Real Klocwork User
TMS Product Architect with 10,001+ employees
I haven't had direct contact with technical support. View full review »
Sivanesh Waran
Sr. Software Solution Engineer at Meteonic Innovation Pvt Ltd at a tech services company with 11-50 employees
Customer Service: Customer service is great. We are getting responses from support within a day. The local support (I am from India) is also good. Technical Support: Technical support from Klocwork is great. The Klocwork documentations are available online so we hardly contact the Klocwork support. View full review »
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Ravi
Software Solutions Engineer at a tech services company with 11-50 employees
reviewer1184322
Software Chief Engineer at a transportation company with 10,001+ employees
We don't deal with the technical team directly, because we have a service line. So if I have an issue, we report to our service line and they report to the technical support team. View full review »
Ravi
Software Solutions Engineer at a tech services company with 11-50 employees
Technical Support is very good. They took only hours to resolve most of my issues. View full review »
Specialist677
Specialist at a non-tech company with 5,001-10,000 employees
The technical support is good. They support us whenever we need it. View full review »
Aditya Palanki
Embedded Software Developer at a tech services company with 10,001+ employees
The tool has good support for static analysis. View full review »
Find out what your peers are saying about Rogue Wave, SonarQube, Synopsys and others in Application Security. Updated: November 2019.
383,981 professionals have used our research since 2012.
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