LastPass Enterprise Customer Service and Technical Support

Mark Wight
ICT Manager at Onefortyone
Their technical support was very good. They generally respond via email, or they log into their service desk, and they generally post stuff up there that comes in the email to say there's been an update to a certain request. You log in and you see what the update is and you respond. I think they're overseas, so it generally does take a couple of hours to respond, and that's generally in the early hours of the morning. It would be better if they were in Australia and we got a response in the middle of the day. We deal with all different service providers and their response is more than adequate for what our requirements are. View full review »
Luis Enrique
Network Engineer at a tech services company with 1-10 employees
My only concern up until now is the communication, especially since this is for work. They do respond but sometimes, if you want to get in contact with somebody, it's really difficult when it comes to LastPass. For example, I started LastPass Enterprise and I tried to contact sales or a contact person. For me to actually get in touch with somebody was really difficult. I even tried to give my name and email and they told me they would get back in contact with me. At first, I thought it may be something with my email domain, that maybe something about LastPass was dropping my emails. Then I started using my live domain email. Even so, I didn't receive any contact. So, my experience with LastPass is that it's a great solution, but when it comes to communication and support, it has been tough. When it comes to opening a ticket, they do respond within one day. But, for immediate contact, no. It was crazy, especially in the beginning because I was so enthusiastic, I wanted to start right away. I tried for three weeks to a month to contact sales because I had many questions. It got so crazy that for me to actually get in contact with LastPass I even called LogMeIn to see if they could find a way to transfer me to LastPass. LastPass is a great solution, but, because of the communication, I didn't actually start it as a solution for our enterprise business. That's why it has been only for four to five users. View full review »
Founder & CEO: Cybersecurity legal Practice at a legal firm with 1-10 employees
We have had no need to contact their technical support. View full review »
Learn what your peers think about LastPass Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
Senior Manager, Global Service Desk at a tech vendor with 1,001-5,000 employees
LastPass has been bounced around a bit. They are now owned by LogMeIn, so we have had a little bit of a challenge keeping track of who our account manager has been. We have found this to be confusing sometimes. You pick up the phone not knowing if you are looking for LogMeIn or LastPass. At one point, we had LogMeIn services here, so I was contacting the wrong account rep, and it took about a week to figure out who the right account rep was. So, that's a little wonky. It would be nice if they could consolidate their systems, so their customers have one view of the overarching company. Tech support has been good. We haven't needed it much, because it is not a complex application. There is not that much you have to do with it. View full review »
Co-Founder at a consultancy with 51-200 employees
I've rarely contacted their tech support, so I don't really have any feedback on it. View full review »
Engineering at a comms service provider with 10,001+ employees
We have not used their technical support. View full review »
Operations Engineer at a tech services company with 1,001-5,000 employees
The technical support is just okay, medium, I would say. I have had a lot of contact with them and they know that I am an experienced user, so I normally only get a manual page back. I am not always satisfied with their solution. View full review »
Assistant Director of Technology Support at a university with 1,001-5,000 employees
Tech support is excellent. View full review »
SOC Manager at a retailer with 5,001-10,000 employees
Technical support is generally pretty good, but they are not easy get on the phone with quickly. View full review »
Learn what your peers think about LastPass Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.