Microsoft BI Customer Service and Technical Support

Principal Business Intelligence Analyst at a logistics company with 1,001-5,000 employees
I have experienced mixed results on this front. We have had some very available and supportive account reps at times, and other times not so much. My biggest complaint would have to be that the disorganization from Microsoft's side makes the results on this front inconsistent. View full review »
Accountant at a government
I always just try to Google if I have issues, and a lot of time that is perfectly good. I just need to know the basics. View full review »
Juanjo Gomez
IT Director at a manufacturing company with 5,001-10,000 employees
I would rate technical support for this solution at nine out of 10. View full review »
Partner at a consultancy with 11-50 employees
No, not yet. There are a lot of self-training videos and such out there on the internet and on the Microsoft websites. View full review »
Head of Information Systems Department at a government
The technical support in Turkey is very good. View full review »
John Gaskell
Head of IT at a construction company with 10,001+ employees
They are fabulous. View full review »
Dipak Bhudia
Founder with 1-10 employees
I haven't used tech support specifically for Power BI but, in general, for Office and Office 365, it has been very responsive. View full review »
Gilberto Gutierrez
Presales Architect at a tech services company with 10,001+ employees
Technical support is very good. View full review »
Amanda Zhou
Senior Business Analyst, Big data at a manufacturing company
The technical support team is quite responsive and helpful. They are responsive to our questions in their forum. View full review »
Munashe Muwonde
Chief Tecnical Officer at a tech services company with 51-200 employees
I would rate the level of technical support as 7/10. View full review »
IT Specialist at a wholesaler/distributor with 1-10 employees
We use information from the Internet everyday. View full review »
Khumbulani Chikura
Business Intelligence Architect at a tech services company
Microsoft has a lot of products, hence some products are given little attention and VS is one of them, so I would say their technical support for the BI suite is average. View full review »
Managing Director at a tech services company with 1-10 employees
We have our own technical team who supports the BI solution. We usually solve 95% of the issues encountered. For those that can’t be resolved, it is escalated to our HQ. View full review »
Dung Dinh Tien
Database Expert & BI Developer at a outsourcing company
It is not excellent, but enough to resolve our issues. View full review »
Norbert Langewiesche
Interim Manager Supply Chain / IT with 501-1,000 employees
We have not needed to use technical support. We are able to do everything by ourselves. That is one of the main reasons that we like the product. View full review »
Taner Kocakafa
Customer Data Analytics Specialist at Allianz Turkey
Once I asked a question to the technical support team and they answered clearly. I would give them a 9/10 rating. View full review »
George Chinowaita
Business Intelligence Consultant at a tech services company with 51-200 employees
Technical support is good, I would give it an 8/10 rating. View full review »
Data Analyst at a tech services company with 11-50 employees
We have not had a need for technical support for this solution. View full review »
Gregory Dinh
Consultant MOA BI at a manufacturing company with 1,001-5,000 employees
Tech support from Microsoft, when needed, is as efficient as can be. View full review »
Salahuddin Almohammadi
Group IT Manager with 10,001+ employees
I watch videos and read training materials. I practice and apply them to circumstances of technical support. View full review »
Sonali Mali
Engineer at Jade Global
The Microsoft tech support blog was very helpful to me. But, it supports the non-BI people also. View full review »
Guru Javvadi
Software Engineer at a energy/utilities company with 51-200 employees
Tech support helped us handle the implementation to completion. They were helpful. View full review »

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