Microsoft System Center Customer Service and Technical Support

VladimĂ­r Richter
IT Manager - Czech Republic and Slovakia at a non-tech company with 10,001+ employees
At the beginning of implementation during the first year, we contacted support. View full review »
Tahir Momoniat
ESM Product Manager at a financial services firm with 10,001+ employees
The solution's technical support is okay, but in my opinion, it needs to be more engaging. View full review »
Dimitris Zografos
IT Security & Infrastructure Manager and Technical Support at a energy/utilities company with 1,001-5,000 employees
I've contacted technical support a few times because I work with engineers, but we don't contact them for the simple issues. The problem is that when we do contact them they don't have a ready solution. Several times they've needed to update or patch things to make the solution work. We had an issue where users were unable to send or receive emails to their phones or mobile devices. It took a long time to solve that problem. They are willing to help, but there is too much delay. Problems need to be solved the same day, or the next day and it doesn't happen that way. View full review »
Find out what your peers are saying about Microsoft, Oracle, Red Hat and others in Application Infrastructure. Updated: May 2020.
420,458 professionals have used our research since 2012.
reviewer980652
Mid Platform Architect at a software R&D company with 201-500 employees
When we need Microsoft support, it's the customer that needs to log the case, then we handle the case with the support team from Microsoft. View full review »
Ovidiu Popescu
Information Security Officer at AXSYS
I have contacted Microsoft support. They were good. View full review »
Find out what your peers are saying about Microsoft, Oracle, Red Hat and others in Application Infrastructure. Updated: May 2020.
420,458 professionals have used our research since 2012.