MikroTik Routers and Switches Customer Service and Technical Support

TamsanqaSemela
IT Systems Engineer at Mozolo Technologies
I have never contacted technical support directly. I have gone to their support website, which, I feel, doesn't have enough information or documentation. If you compare it to Cisco, Cisco has got more support online; you don't even have to call them. Much as MicroTik is cheaper than Cisco, and you can see a difference in support quality. Cisco does offer a lot of support on their website. When you go to Cisco, you get answers to all types of issues. With MicroTik, I need to go look at private third-party websites. That's why I feel their technical support is a disappointment. You can try calling or writing emails, however, you don't get responses. In the end, you have to fiddle around and try things yourself. This is not sustainable. A client will eventually not mind so much if they need to pay a bit more to get proper service. View full review »
reviewer248214
User at a tech services company with 1-10 employees
I haven't reached out to technical support myself, however, my colleagues have, and my understanding is they were able to resolve the issues. They were satisfied with the level of support they received. However, it was a process to get in touch with them, share the problem, and work together to solve it. View full review »
NikitaMoroz
Team Lead at a comms service provider with 1-10 employees
Technical support responds very quickly. However, we very often catch bugs that they are not aware of, which is bad. MikroTik should be finding these bugs itself. We are happy with the communication from technical support, but they should improve with respect to testing and releasing updates. View full review »
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.
GalFuchs
Technical Support Engineer at Point PC
We do not use technical support for this solution. We read articles and have been able to do the support ourselves. We do use the forums and the internet for searching for answers. View full review »
MartynasLaugalys
Network Expert at a tech vendor with 10,001+ employees
Technical support is bad overall. However, when I contacted them last, the answer to that question was straightforward. It was a little bit confusing because they were talking about CPU queues versus hardware queues, and my English is not perfect, but I did get a straightforward answer after the second email. View full review »
Mahmood Shah
Solutions architect at NetSys
I've never contacted technical support. If I have issues with the solution, I try to handle it myself. So far, I've never needed anyone else's assistance. View full review »
reviewer1042011
NOC Manager/Network Administrator at a tech vendor with 1,001-5,000 employees
I have not contacted technical support for this solution. If there is a problem then I try to find solutions for the problem online. View full review »
reviewer1283643
Network Security Engineer at a outsourcing company with 1,001-5,000 employees
We do not rely on technical support from the vendor. We do our own research, test situations in our lab, and solve our own problems. View full review »
reviewer997284
Network Engineer at a maritime company with 201-500 employees
We've used technical support a few times and have always found them to be quite good. View full review »
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.